Guest Reservations & Sales Specialist (Arabic or Russian)

Deluxe Holiday Homes; Dubai; Vor Ort; AED 90.000 - 120.000; Vollzeit

Zusammenfassung

Deluxe Holiday Homes in Dubai is seeking a Reservations & Sales Agent to convert inquiries into confirmed reservations, grow extensions and repeat business, and deliver a seamless guest experience from first contact to check-out.

Fluency in Arabic or Russian is essential to serve guests and partners from these key markets and to maximize occupancy and revenue. The role requires hospitality sales experience and strong communication across channels.

Qualifikationen

• Fluency in English and Arabic or Russian is required.
• Minimum 2+ years' experience in hospitality sales or reservations.
• Knowledge of OTA platforms and property management tools is a plus.

Aufgaben

• Make outbound calls to in-house and past guests to offer extensions, renewals and promotions.
• Generate direct bookings through local portals, OTAs and other channels.
• Apply discounts on OTA channels and coordinate with pricing/pricing strategy.
• Support revenue goals by upselling, cross-selling and securing extensions.
• Collaborate with Revenue Manager and BDM on rates and reservations.
• Maintain relationships with travel agencies and business partners.
• Respond to inquiries promptly via phone, WhatsApp, email and other channels.
• Record bookings accurately in the PMS and ensure payments are collected.

Kenntnisse

Arabic or Russian fluency

English fluency

Hospitality sales

CRM familiarity

Jobbeschreibung

Deluxe Holiday Homes in Dubai is seeking a Reservations & Sales Agent to convert inquiries into confirmed reservations, grow extensions and repeat business, and deliver a seamless guest experience from first contact to check-out.

Fluency in Arabic or Russian is essential to serve guests and partners from these key markets and to maximize occupancy and revenue. The role requires hospitality sales experience and strong communication across channels.