Russian-Speaking Reservations Specialist

Occidental Sharjah Grand; Sharjah; On-site; AED 36,000 - 58,000; Full time

Job summary

Occidental Sharjah Grand in the United Arab Emirates is seeking a detail-oriented Reservation Agent who speaks Russian to assist guests with bookings, respond to inquiries, and offer travel suggestions.

You will manage reservations across channels, update records, coordinate with the front desk, set rates, process deposits, cancellations, and ensure accuracy of availability and room assignments.

Qualifications

• Must Speak, Read and Write English.
• Must be able to speak and understand the Russian language used by guests.
• High school graduate or equivalent.

Responsibilities

• Processes reservations by mail, telephone, or central reservation systems referral.
• Processes reservations from all booking sources such as the sales office, hotel departments, travel agents, etc.
• Knows room types, locations, layouts, selling status, rates and package benefits.
• Maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on hotel selling tactics and prepares confirmations.
• Communicates reservation information to the front desk and handles cancellations/modifications.
• Monitors availability and assists preregistration activities when appropriate.
• Opens and closes availability across GDS/IDS channels and the hotel website; configures rates in PMS.

Skills

Customer service

Reservation systems

Communication

Attention to detail

Russian language

Education

High school graduate

Tools

Hotel PMS

Job description

Occidental Sharjah Grand in the United Arab Emirates is seeking a detail-oriented Reservation Agent who speaks Russian to assist guests with bookings, respond to inquiries, and offer travel suggestions.

You will manage reservations across channels, update records, coordinate with the front desk, set rates, process deposits, cancellations, and ensure accuracy of availability and room assignments.