Reservations & Sales Agent ( Arabic or Russian Speaker Required)

Deluxe Holiday Homes; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

Deluxe Holiday Homes in Dubai is seeking a Reservations & Sales Agent to convert inquiries into confirmed reservations, grow extensions and repeat business, and deliver a seamless guest experience from first contact to check-out.

Fluency in Arabic or Russian is essential to serve guests and partners from these key markets and to maximize occupancy and revenue. The role requires hospitality sales experience and strong communication across channels.

Qualifications

• Fluency in English and Arabic or Russian is required.
• Minimum 2+ years' experience in hospitality sales or reservations.
• Knowledge of OTA platforms and property management tools is a plus.

Responsibilities

• Make outbound calls to in-house and past guests to offer extensions, renewals and promotions.
• Generate direct bookings through local portals, OTAs and other channels.
• Apply discounts on OTA channels and coordinate with pricing/pricing strategy.
• Support revenue goals by upselling, cross-selling and securing extensions.
• Collaborate with Revenue Manager and BDM on rates and reservations.
• Maintain relationships with travel agencies and business partners.
• Respond to inquiries promptly via phone, WhatsApp, email and other channels.
• Record bookings accurately in the PMS and ensure payments are collected.

Skills

Arabic or Russian fluency

English fluency

Hospitality sales

CRM familiarity

Job description

Deluxe Holiday Homes is hiring an additional Reservations & Sales Agent for its Dubai office. You will convert inquiries into confirmed reservations, grow stay extensions and repeat business, and deliver a seamless guest experience from first contact to check-out. Fluency in Arabic or Russian is essential, as you will serve guests and partners from these key markets.

Responsibilities

Sales and Revenue Generation

• Make outbound calls to in-house and past guests to offer stay extensions, renewals and promotions, contacting guests proactively ahead of check-out.
• Generate direct bookings through local portals, OTAs and other available channels.
• Apply approved discounts and promotions on OTA channels, mainly Airbnb, and other relevant platforms.
• Understand pricing structures and identify upselling and additional booking opportunities.
• Work with the Revenue Manager and Business Development Manager (BDM) on rates and pricing to secure reservations and extensions.
• Build and maintain long-term relationships with travel agencies and business partners.

Inquiry Handling & Guest Advisory

• Respond promptly to booking inquiries via phone, SMS, WhatsApp, email and other channels.
• Identify each client's needs and recommend the most suitable properties and booking options.
• Maintain in-depth knowledge of property features, facilities, locations and surrounding communities.
• Clearly explain property rules, regulations and booking conditions before confirmation.
• Arrange in-person property viewings through the designated viewing agent, and follow up to convert interested clients into confirmed bookings.
• Deliver excellent service to prospective, arriving and returning guests.

Reservations, Contracts & Payments

• Manage vacation rental bookings based on availability and guest preferences.
• Prepare reservation quotations, and ensure rental agreements are issued for all stays over one month, particularly extensions.
• Process payments and issue booking confirmations with the Accounts Department, ensuring payment is received before confirmation.
• Follow up proactively to collect outstanding payments and instalments before their due dates.
• Record confirmed bookings and guest details accurately in the company database and Property Management System (PMS).

Pre-Arrival & Guest Coordination

• Collect required guest documents and information before arrival.
• Send pre-arrival registration links to enable building access.
• Coordinate with internal departments to resolve guest inquiries and operational issues.
• Handle escalations and prepare reports as requested by management.
• Perform other duties as assigned by management.

Sales Targets & KPIs

• Achieve monthly and annual sales targets.
• Meet individual targets for booking revenue, reservation conversion and overall sales performance.
• Consistently meet assigned KPIs, including response time, follow-up activity, lead conversion and booking closure rates.
• Maximize revenue through stay extensions, repeat bookings, upselling and direct reservations.

Essential

Fluent spoken and written English, plus fluency in Arabic or Russian.

• 2+ years' experience in hospitality sales, reservations, vacation rentals or real estate leasing, ideally in the UAE.
• Proven track record of meeting sales targets and converting leads.
• Strong phone, WhatsApp and email communication skills with a customer-first attitude.
• Working knowledge of OTA platforms, particularly Airbnb and Booking.com.

Preferred

• Experience with a Property Management System (PMS) and CRM tools, with disciplined record-keeping.
• Knowledge of Dubai communities, short-term rental regulations and tenancy processes.
• Existing network of travel agencies or corporate clients.
• Proficiency in MS Office or Google Workspace.

Key Competencies

Results-driven, highly organised, persuasive, responsive under pressure, and able to work flexible hours, including weekends, to match guest demand.