Room Reservations Agent — Luxury Hospitality

Kerzner International; Dubai; Vor Ort; AED 56.000 - 89.000; Vollzeit

Benefits dieser Stelle

Food & beverage privileges

Discounted rates at Kerzner properties

Comprehensive health insurance

Annual flights home

Life insurance

Incentive program

Wellness initiatives

Zusammenfassung

Atlantis Dubai, part of Kerzner International, seeks an Agent, Room Reservations to assist guests by phone and email, process reservations, and support the reservations team.

Ideal candidates have call center or front office experience, fluent English, and familiarity with Opera systems. Russian, Arabic, Chinese or French language skills are preferred. We offer tax-free AED salary, comprehensive benefits, flights, health insurance, and career development opportunities.

Qualifikationen

• Experience in call centers or front-office environments is essential.
• Excellent presentation and customer service focus.
• Fluency in English is required; additional languages are a plus.
• Proficient with Opera systems and general computer literacy.

Aufgaben

• Provide information and assist guests via calls and emails.
• Respond to inquiries and handle guest requests and complaints.
• Prepare reports and support the reservations team.
• Process and coordinate room reservations and related services.

Kenntnisse

Call center experience

Front office experience

Customer service

Opera PMS

English fluency

Russian

Arabic

Chinese

French

Tools

Opera PMS

Jobbeschreibung

Atlantis Dubai, part of Kerzner International, seeks an Agent, Room Reservations to assist guests by phone and email, process reservations, and support the reservations team.

Ideal candidates have call center or front office experience, fluent English, and familiarity with Opera systems. Russian, Arabic, Chinese or French language skills are preferred. We offer tax-free AED salary, comprehensive benefits, flights, health insurance, and career development opportunities.