Guest Relations Supervisor: Elevate Guest Experience

Sheraton; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Sheraton Dubai is seeking a Guest Services Associate to support the front desk operations, check-in guests, verify identities and payments, assign rooms, and issue keys. You will ensure accurate accounts and respond to guest requests with professionalism.

Role requires at least 1 year in related work, a high school diploma or GED, and strong communication and cash-handling skills. Training and a collaborative team environment are offered.

Qualifications

• Must have 1 year of related work experience.
• High school diploma or GED required.
• Strong communication and cash-handling skills required.
• Ability to handle guest payments and maintain accurate records.

Responsibilities

• Process guest check-ins and verify identity, form of payment and assign rooms.
• Issue and activate room keys; ensure rates align with market codes; balance and close cashier reports.
• Assist management in training and coaching staff; maintain professional conduct and confidentiality.
• Provide guests with directions and property information; respond to requests and coordinate with staff as needed.

Skills

Customer service

Cash handling

Communication

Multitasking

Education

High school diploma or GED

Tools

POS systems

Computers

Job description

Sheraton Dubai is seeking a Guest Services Associate to support the front desk operations, check-in guests, verify identities and payments, assign rooms, and issue keys. You will ensure accurate accounts and respond to guest requests with professionalism.

Role requires at least 1 year in related work, a high school diploma or GED, and strong communication and cash-handling skills. Training and a collaborative team environment are offered.