Guest Experience Specialist

Sheraton; Dubai; On-site; AED 45,000 - 73,000; Full time

Job summary

Sheraton Dubai is seeking a Guest Experience Expert to welcome guests and deliver memorable service throughout their stay. You will assist with check-in/out, respond to requests, and coordinate with hotel teams to ensure smooth operations.

We value teamwork, professional appearance, and a proactive approach to guest satisfaction. This role involves standing, walking, and light lifting as part of day-to-day tasks in a fast-paced hotel environment.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Assist guests with check-in/check-out and guest requests.
• Provide guest services and support to ensure memorable experiences.
• Process reports and share highlights of local area.
• Maintain confidentiality and uphold brand standards.

Skills

Customer service

Communication skills

Teamwork

Education

High school diploma or GED

Job description

Sheraton Dubai is seeking a Guest Experience Expert to welcome guests and deliver memorable service throughout their stay. You will assist with check-in/out, respond to requests, and coordinate with hotel teams to ensure smooth operations.

We value teamwork, professional appearance, and a proactive approach to guest satisfaction. This role involves standing, walking, and light lifting as part of day-to-day tasks in a fast-paced hotel environment.