Guest Relations Officer / Receptionist

Accor; Dubai; On-site; AED 36,000 - 60,000; Full time

Job summary

QE2, operated by Accor in Dubai, seeks a Front Desk Agent to greet guests and coordinate with reservations, sales and housekeeping to ensure guest satisfaction.

You will perform check-in/out in Opera, welcome guests, answer inquiries and manage occupancy reports. Strong English, excellent communication and organizational skills are essential for success in this role.

Qualifications

• Experience as Front Desk Agent or receptionist in UAE.
• Proficiency with Opera and Microsoft Office.
• Fluency in English; additional languages a plus.
• Excellent communication and organization.

Responsibilities

• Evaluate everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales and housekeeping to ensure optimal level of guest satisfaction.
• Manage and greet all guests, monitor and resolve all requests.
• Perform check IN/OUT of guests using Opera system.
• Welcome and greet guests, answer inquiries and incoming calls.
• Prepare occupancy and guests report
• Maintain group and individual arrival report daily.
• Inform guests of hotel rates and services and create/cancel/confirm reservations.
• Check and manage room allocation.
• Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
• Coordinate and assist concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit report on everyday basis and manage room availability efficiently.

Skills

Fluent English

Communication skills

Organizational skills

Tools

Opera PMS

Microsoft Office

Job description

Company Description

The legendary

Company Description

The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.

Job Description

• Evaluate everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales and housekeeping to ensure optimal level of guest satisfaction.
• Manage and greet all guests, monitor and resolve all requests.
• Perform check IN/OUT of guests using Opera system.
• Welcome and greet guests, answer inquiries and incoming calls.
• Prepare occupancy and guests report
• Maintain group and individual arrival report daily.
• Inform guests of hotel rates and services and create/cancel/confirm reservations.
• Check and manage room allocation.
• Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
• Coordinate and assist concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit report on everyday basis and manage room availability efficiently.

Qualifications

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role in UAE.
• Proficiency in Opera and Microsoft
• Fluency in English; additional languages are a plus
• Excellent communication and organizational skills