Front Office Supervisor

Minor Hotels; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Anantara Hotels & Resorts at Qasr Al Sarab Desert Resort by Anantara in Abu Dhabi seeks a Guest Services Supervisor to oversee frontline operations and ensure exceptional hospitality. The role emphasizes leadership in an office-like environment and seamless guest experiences across shifts, including nights.

Candidates should have supervisory experience, hospitality background, and strong customer service skills; Opera PMS familiarity is a plus. A premium brand offering memorable guest stays.

Qualifications

• Experience in a supervisory role within an office environment.
• Previous Opera experience preferred.
• Hospitality industry background in hotel or resort.
• Excellent customer service, professional demeanor.
• Strong time management and prioritization.
• Impeccable professional presentation.
• Weekend availability and schedule flexibility.

Responsibilities

• Anticipate guest needs and handle inquiries attentively.
• Maintain knowledge of hotel products: rooms, rates, outlets, spa, and other properties.
• Oversee service quality and guest satisfaction standards.
• Take responsibility for guest satisfaction issues and timely follow-up.
• Be proactive and suggest alternatives to enhance guest experience.
• Develop harmonious relationships with all hotel departments.
• Conduct daily shift briefings and pass information to team members.
• Coordinate reception work during shifts effectively.
• Follow standards of programmes like GHA Discovery, MessageBox, Anantara App, Guest Preferences.
• Be available to work in all shifts including night shifts.
• Drive hotel buggy safely at all times.

Skills

Leadership

Customer service

Time management

Flexibility

Tools

Opera PMS

Job description

Job Description

Job Location

Qasr Al Sarab Desert Resort By Anantara

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Responsibilities

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings/meeting’s and pass on all information to team-members.
• Coordinate reception work during the shift in an effective manner
• To follow all standards of all programmes in place, e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences
• To be available to work in all shifts including night shift
• To carefully and safely drive the hotel buggy at all times

Qualifications

• Proven experience in a supervisory role within an office environment, demonstrating strong leadership and team management capabilities
• Previous experience in Opera will be preferred
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.