Lobby Host Hostess

Minor Hotels; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

Anantara The Palm Dubai Resort invites applications for a front desk / guest services role, based at Anantara The Palm Dubai Resort on the Palm Jumeirah.

The successful candidate will welcome guests in a traditional manner, assist with activity inquiries, maintain outstanding service levels at the reception, and actively seek guest feedback to maximise satisfaction while coordinating guest transportation as needed.

Qualifications

• Experience in luxury resort front desk or guest services.
• Ability to upsell Spa, F&B and excursions.
• Strong communication and guest-relations skills.

Responsibilities

• Welcome guests and bid farewell in a traditional manner.
• Assist guests with activity enquiries/requests.
• Maintain high guest service levels in the reception area.
• Elicit guest feedback and act to maximize satisfaction.
• Coordinate transportation for guests with Boat Captains, Bell Captain and Bell Boys.
• Follow resort policies; handle difficult situations.
• Upsell Spa, F&B and excursions.
• Ensure safety and security of guests' belongings.

Skills

Guest service

Reception duties

Upselling

Communication skills

Teamwork

Job description

Job Description:

Job Location:

Anantara The Palm Dubai Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their team members. Within this, the key responsibilities for this position are:

• Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.
• Assist guest in resort activity enquiries/requests.
• Ensure that established levels of guest service are maintained at all times within the reception area.
• Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction.
• Ensures guest errands are executed as directed.
• Ensure sufficient stocking of welcome beverage, refresh towels and special departure expressions are maintained.
• Coordinate transportation for guests in collaboration with the Boat Captains, Bell Captain and Bell Boys including buggy, sea plane and airport transfers.
• Handle difficult situations effectively following resort policies and procedures.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort’s Policies & Procedures to achieve the overall objectives of this position.
• Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager / Guest Relations Supervisor.
• Keep the immediate Manager / Supervisor promptly and fully informed of all problems or unusual matters of significance.
• Ensure safety and security of guests’ belongings.
• Adhere to all organizational policies and standards.
• Actively participate in upselling Spa, Food and Beverage outlets and excursions.
• Attend behavioral and vocational training in own and related work areas, to enhance skills and develop multi-functionality.
• Ensure that all fellow team members follow safety rules and operating procedures.
• Is aware of all house rules and assists in enforcing them on team members.
• Always conduct herself in such a manner so as to encourage all fellow team members to do likewise.
• Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate.
• Project at all times, a favorable image of the company, resort and department.

Requirements