Guest Service Center Agent

Minor Hotels; Abu Dhabi; On-site; AED 50,000 - 75,000; Full time

Job summary

Minor Hotels is seeking a dedicated Front Office position at Qasr Al Sarab Desert Resort By Anantara. The role requires anticipating guest needs, managing inquiries, and maintaining the highest hospitality standards. To excel, candidates should have a college diploma in hotel management and prior luxury hotel experience.

The successful applicant will be proactive, possess strong communication skills, and demonstrate a commitment to guest satisfaction in a vibrant team setting.

Qualifications

• Previous experience in Front Office or Guest Services.
• Luxury hotel experience is a must.

Responsibilities

• Anticipate guest needs and handle inquiries.
• Develop a close working relationship with all hotel departments.
• Take responsibility for guest satisfaction.

Skills

Good Communication skills

Good English skills

Experience with Front Office Systems

Education

College diploma in hotel management or related field

Job description

Overview

Job Location: Qasr Al Sarab Desert Resort By Anantara

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Responsibilities

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, PBX System, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments.
• To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications

• College diploma in hotel management or related field
• Previous experience in Front Office or Guest Services
• Luxury hotel experience is must
• Good Communication skills
• Experience with Front Office Systems
• Good English skills, both written and spoken