Guest Relations Lead — Luxury Ocean Liner

AccorHotels Middle East; Abu Dhabi; On-site; AED 36,000 - 84,000; Full time

Job summary

The QE2 is seeking a professional Front Desk Agent in Abu Dhabi to welcome guests and coordinate with reservations, sales and housekeeping using the Opera system. The role focuses on smooth check-in/check-out, guest satisfaction, and accurate occupancy reporting.

You will assist with reservations, room allocations, rate information and concierge services while maintaining security standards. English fluency and strong communication are essential.

Qualifications

• Experience as Front Desk Agent or Receptionist in UAE.
• Proficiency in Opera and Microsoft.
• Fluency in English; additional languages are a plus.
• Excellent communication and organizational skills.

Responsibilities

• Monitor occupancy and coordinate with reservations, sales and housekeeping for guest satisfaction.
• Greet guests, manage requests, and handle inquiries and calls.
• Check in/out guests using Opera system.
• Prepare occupancy and guest reports daily.
• Maintain group and individual arrival lists.
• Explain rates and services; create/cancel/confirm reservations.
• Check room allocations and manage allocations.
• Ensure key control policies and manage safe deposit boxes.
• Assist concierge with guest services and monitor safety procedures.

Skills

Fluent English

Communication skills

Organizational skills

Tools

Opera

Microsoft

Job description

The QE2 is seeking a professional Front Desk Agent in Abu Dhabi to welcome guests and coordinate with reservations, sales and housekeeping using the Opera system. The role focuses on smooth check-in/check-out, guest satisfaction, and accurate occupancy reporting.

You will assist with reservations, room allocations, rate information and concierge services while maintaining security standards. English fluency and strong communication are essential.