Guest Experience Specialist – Call Center

AccorHotels Middle East; Abu Dhabi; On-site; AED 50,000 - 70,000; Full time

Job summary

AccorHotels Middle East is seeking a Front Desk Agent for the QE2 Hotel in Abu Dhabi. You will consistently offer professional, friendly service, handle calls and emails, and take ownership of guest requests following hotel standards.

With 0-2 years of experience, you will coordinate with Housekeeping, Front Office and Engineering, assist with wake-up calls, and act as a liaison for information about F&B, reservations and events. Strong communication skills are essential.

Qualifications

• Good communication skills.
• 0-2 years of experience in a similar role.

Responsibilities

• Answer all incoming calls and emails promptly and courteously, directing or assisting as needed.
• Take ownership of guest requests and ensure follow-up according to hotel standards.
• Coordinate with Housekeeping, Front Office and Engineering to fulfill guest needs.
• Dispatch wake-up calls and provide information about hotel services, promotions, reservations and events.

Skills

Communication skills

Job description

AccorHotels Middle East is seeking a Front Desk Agent for the QE2 Hotel in Abu Dhabi. You will consistently offer professional, friendly service, handle calls and emails, and take ownership of guest requests following hotel standards.

With 0-2 years of experience, you will coordinate with Housekeeping, Front Office and Engineering, assist with wake-up calls, and act as a liaison for information about F&B, reservations and events. Strong communication skills are essential.