Guest Relations & Front Desk Agent | Hybrid Role in Dubai

Accor Group; Dubai; Hybrid; AED 60,000 - 90,000; Full time

Job summary

Accor Dubai invites applications for a Front Office Guest Relations Agent. In this hybrid role, you will manage front desk operations, assist guests during their stay, coordinate reservations and room assignments, and ensure service standards reflect Accor's hospitality.

You will personalise service for VIP and returning guests and collaborate with other departments to deliver a seamless guest journey. The ideal candidate will have 1–2 years in hotel Front Office or Guest Relations, a

Qualifications

• Diploma or degree in Hospitality Management.
• 1–2 years experience in Front Office or Guest Relations.
• Knowledge of Front Office systems and procedures.
• Strong communication and interpersonal skills.

Responsibilities

• Perform daily front desk activities including check-in/out and billing.
• Welcome guests with a warm, personalised service.
• Manage guest enquiries, requests and concerns promptly.
• Coordinate reservations and room assignments.
• Maintain accurate guest profiles and preferences in the system.
• Support VIP and returning guests with special arrangements.

Skills

Communication skills

Guest service

Flexibility

Education

Diploma or degree in Hospitality Management

Job description

Accor Dubai invites applications for a Front Office Guest Relations Agent. In this hybrid role, you will manage front desk operations, assist guests during their stay, coordinate reservations and room assignments, and ensure service standards reflect Accor's hospitality.

You will personalise service for VIP and returning guests and collaborate with other departments to deliver a seamless guest journey. The ideal candidate will have 1–2 years in hotel Front Office or Guest Relations, a