Guest Relations Agent

Dorchester Collection; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast in⁣

50 off at bars & restaurants within DC

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company transportation to and fromwork

Uniform with complimentary laundry

Service Charge

Job summary

Dorchester Collection Dubai seeks a Guest Relations Agent to delight guests, drive the guest experience, and support hotel initiatives. You will tell legendary stories, create memorable moments, and ensure a warm, seamless guest journey through the property and with sister hotels.

English fluency, a hotel qualification, and 2–3 years in luxury hospitality will help you excel in this role, which emphasizes service excellence and attention to detail in a premium environment.

Qualifications

• Proven customer service experience in luxury hospitality.
• Strong communication and active listening skills.
• English proficiency and professional presentation.

Responsibilities

• Drive continuous improvement of guest experience and hotel service proposition.
• Support key hotel projects and share legendary stories with stakeholders.
• Own amenities, gifts inventory, and guest recognition across channels.
• Provide a warm welcome as host/hostess and guide guests through their stay.
• Promote Dorchester Collection culture and values in daily interactions.

Skills

Customer service

Communication

Active listening

Problem solving

Multitasking

Relationship building

Team collaboration

Education

Hotel school diploma

Relevant professional qualifications

Job description

What you ll get

As a Guest Relations Agent at The Lana Dorchester Collection Dubai here are just some of the great benefits you will receive

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50 off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you ll do

You will love what you do and take pride in delighting our guests You will work with the Guest Experience team in driving continuous improvement of our Guest experience enhancing the hotel service proposition and efficiency of processes as well as driving key hotel projects in support of our strategic priorities and business goals You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture values and bring the Company Philosophy We Care to life ensuring our employees and guests receive nothing but the best experience You will preserve the legendary status of our hotels Seeking content and sharing stories to create legendary moments Looking for opportunities to create special experiences across the guest journey You will own story telling and communicate legendary stories to key stakeholders within the property DC and across hotels You will maintain a long term and detailed view of our guests to enable us to truly know and understand them Provides key stakeholders clues to create real connections Turns insights into experiences Support the creative planner in setting up plans and to manage in house market mix by creating proper concepts and experiences You will own amenities amp gifts inventory and take actions to recognize the guest via any channel i e social media You will act as host hostess providing a warm welcome and directions to our guests Our values of Passion Personality Respect Working Together and Creativity guide us each and every day As a Guest Relations Agent you ll have the opportunity to bring these to life and continue to create our legacy The items shared are the essence of a day in the life of a Guest Relations Agent but we ll make sure you are provided with specifics on how we care for our hotel

What you'll bring

You’ll bring your unique personality, creativity and passion to the role and the team. Customer service drive with outstanding communication and active listening skills. Excellent problem-solving and multitasking skills. Relationship driven. Excellent knowledge of the use of technology. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service and business ethic. English is the primary language used in our hotel. You can comfortably communicate in this language. You will have a relevant professional qualifications or hotel school diploma and bring wealth of past experience working in similar capacity for luxury hotels for at least 2-3 years. Proven previous experience in a similar or in a relevant role in customer service is an advantage.