Captain

Dorchester Collection; Dubai; Presencial; AED 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary package

World-class development opportunities

Complimentary stays

Meals on Duty

Medical Insurance

Life Insurance

Flight allowance

Company transport

Uniform & laundry

Service charge

Descripción de la vacante

The Lana Dorchester Collection Dubai is seeking a Captain to lead the F&B outlet with a passion for delivering exceptional guest experiences. You will supervise service standards, greet guests, present menus, and train the team to achieve outstanding hospitality while upholding the brand’s luxury ethos.

Fluent English is essential; additional languages and hospitality certifications are highly valued. You will work in a luxury, Middle East–focused environment that rewards excellence with

Formación

• English is the primary language; other languages are desirable
• Relevant professional certification or hotel school diploma required
• Experience with luxury hotels and restaurants in the Middle East preferred

Responsabilidades

• Oversee day-to-day F&B outlet operations ensuring guest satisfaction
• Greet guests, present menu, upsell items with product knowledge
• Maintain immaculate outlet condition and service standards across team
• Train and mentor wait staff to enhance performance and guest service
• Monitor revenue targets and control costs within budget with cross-department coordination

Conocimientos

Leadership

Customer Service

Communication

Guest Experience

Team Mentoring

Educación

Hotel school diploma

Descripción del empleo

Position Overview

We are not just a collection of hotels but instead a talented community A family with a shared passion and commitment to unapologetically love and breathe who we are every day An eclectic grouping who really care about each other and our guests where belonging transcends all else We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity When submitting your application please let us know if you require any special accommodations during the interview process We care about your career and are known for having the absolute best people in the industry When you join us as a Captain you start a unique opportunity to become celebrated as the very best in your field You ll learn not only from your fellow Legends but also through our award-winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.

What you’ll get

As a Captain at The Lana Dorchester Collection Dubai here are just some of the great benefits you will receive Competitive Salary PackageWorld-class Development OpportunitiesComplimentary stays with breakfast included in our sister Dorchester Collection hotels 50 off at bars and restaurants within all of our sister Dorchester Collection hotelsMeals on DutyPrivate Medical InsuranceLife InsuranceFlight Allowance every 24 monthsShared Company AccommodationCompany provided transportation to and from workUniform provided by the Company with complimentary laundryService Charge.

What you’ll do

You will be responsible for the day-to-day operations of the F amp B outlet to ensure our guests receive nothing but the best experience You will be in charge of warmly greeting guests assigned to your area of the restaurant presenting the menu recommending and upselling menu items through your passion and knowledge ensuring the highest guest satisfaction Serving others is your passion you will be ensuring the outlet is in immaculate condition and all service standards are adhered to by the supporting team members You will also be in charge of training and mentoring the entire team of waiters ensuring their knowledge is second to none and they are able to assist our guests in the best possible way Our values of Passion Personality Respect Working Together and Creativity guide us each and every day As a Captain you ll have the opportunity to bring these to life and continue to create our legacy You are aware of revenue targets and ensuring these are achieved and exceeded simultaneously all costs are controlled within pre-set budgets including beverage cost and other expenses By taking part in a daily team briefing pre-service you ensure you are well informed of the daily happenings around the hotel as well as the upcoming service During your daily routine you liaise with other departments when required to ensure an immaculate presentation of your outlet high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture equipment floors fixtures and fittings Together with your team of hostesses you ensure the restaurant reservations are optimized to ensure well-controlled productivity optimal guest satisfaction and optimized revenue generation In collaboration with your service team you ensure fantastic quality of beverage preparation presentation and beverage inventory control The items shared are the essence of a day in the life of a Captain but we ll make sure you are provided with specifics on how we care for our hotel.

What you’ll bring

You ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence Communication is what keeps our departments running perfectly You have great communication skills with a strong customer service ethic As a detail orientated and hands-on team player with strong interpersonal skills you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team English is the primary language used in our hotel You can comfortably communicate in this language Other languages including Arabic Italian French Spanish or German are highly desirable You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East You ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times. You have talent for delighting guests by leading a team of passionate individuals and striving for excellence. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. As a detail orientated and hands-on team player with strong interpersonal skills, you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team. English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable. You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East. You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East.