Front Office Agent - The Lana - Dorchester Collection, Dubai

Front Office Agent - The Lana - Dorchester Collection, Dubai; Dubai; On-site; AED 66,960 - 111,600; Full time

Benefits offered by this job

Competitive salary

Complimentary stays w/ breakfast

50% off at sister hotels

Meals on duty

Private medical insurance

Life insurance

Flight allowance

Company accommodation

Transportation to/from work

Uniform with laundry

Service charge

Job summary

The Lana - Dorchester Collection in Dubai is seeking a Front Office Agent to deliver exceptional guest service and uphold our We Care principles. The role requires delivering a warm, efficient guest experience and acting as a hotel ambassador across all interactions.

You will collaborate with hotel teams to fulfill guest requests, maintain brand standards, and contribute to a welcoming, inclusive environment for legends and guests alike.

Qualifications

• Proven Front Desk or Guest Relations experience preferred.
• High empathy and guest-centric approach are essential.
• Excellent communication and interpersonal skills.
• Ability to manage multiple relationships and tasks effectively.
• Curiosity and cultural awareness are advantageous.

Responsibilities

• Contribute to Dorchester Collection culture and We Care philosophy, ensuring guests receive top service.
• Build real connections with guests using collective knowledge.
• Act as a hotel ambassador throughout the day, delivering efficient guest experiences.
• Fulfill guest requests with support from creative teams when needed.
• Champion the brand values of Passion, Personality, Respect, Working Together and Creativity.
• Communicate with other departments to keep operations aligned.

Skills

Empathy

Guest-centric

Communication

Problem solving

Multitasking

Cultural awareness

Tools

Microsoft Dynamics

Opera

HotSOS

Spa Soft

Job description

JOB REF: 46276

Location Dubai

Address Marasi Dr - Business Bay

Industry Hotel & Hospitality jobs,
Customer Service jobs,
Students and Graduate jobs

Front Office Agent - The Lana - Dorchester Collection, Dubai

Job position overview:

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision – Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Front Office Agent you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll get

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you’ll do

• You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
• You will create real connections and meaningful relationships by utilising collective intelligence from all sources.
• Our team of hosts is responsible for acting as a hotel ambassador during the whole day. This will include showing guest’s round, conducting daily duties in an efficient and timely manner, be empathetic and guest centric focus. All of this to ensure our guests receive nothing but the best experience.
• Sometimes our guests have special requests and even special occasions. Most of these requests are fulfilled by our host team with the support of our creative team.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day.
• As a Front Office Agent (Host) you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. Our Host must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are the essence of a day in the life of a Front Office Agent but we’ll make sure you are provided with specifics on how we care for our hotel.

What you’ll bring

• You’ll bring your unique personality and passion to the role and the team.
• You have high empathy and guest centricity. Resilient.
• You are confident, well spoken, generous and you can manage multiple relationships and tasks.
• You can share your passion about the brand. You are curious and culturally aware.
• You are a problem solver and you always go above and beyond.
• Communication is what keeps our departments running perfectly. Our Front Desk Agent must communicate with other departments and extended hotel team in order to ensure the alignment remains.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Additional languages are an advantage.
• You will have previous experience in Front Desk or in Guest Relations.
• You have a knowledge of Microsoft Dynamics, Opera, HotSOS, Spa Soft.

Hotel: The Lana - Dorchester Collection
Division & Department: Rooms - Front Office
Job Title: Front Office Agent
Contract Type: Permanent
Status: Full time
Job Location: United Arab Emirates
City: Dubai

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.