Guest Experience Pro | Luxury Hotel Concierge

Dorchester Collection; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast in⁣

50 off at bars & restaurants within DC

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company transportation to and fromwork

Uniform with complimentary laundry

Service Charge

Job summary

Dorchester Collection Dubai seeks a Guest Relations Agent to delight guests, drive the guest experience, and support hotel initiatives. You will tell legendary stories, create memorable moments, and ensure a warm, seamless guest journey through the property and with sister hotels.

English fluency, a hotel qualification, and 2–3 years in luxury hospitality will help you excel in this role, which emphasizes service excellence and attention to detail in a premium environment.

Qualifications

• Proven customer service experience in luxury hospitality.
• Strong communication and active listening skills.
• English proficiency and professional presentation.

Responsibilities

• Drive continuous improvement of guest experience and hotel service proposition.
• Support key hotel projects and share legendary stories with stakeholders.
• Own amenities, gifts inventory, and guest recognition across channels.
• Provide a warm welcome as host/hostess and guide guests through their stay.
• Promote Dorchester Collection culture and values in daily interactions.

Skills

Customer service

Communication

Active listening

Problem solving

Multitasking

Relationship building

Team collaboration

Education

Hotel school diploma

Relevant professional qualifications

Job description

Dorchester Collection Dubai seeks a Guest Relations Agent to delight guests, drive the guest experience, and support hotel initiatives. You will tell legendary stories, create memorable moments, and ensure a warm, seamless guest journey through the property and with sister hotels.

English fluency, a hotel qualification, and 2–3 years in luxury hospitality will help you excel in this role, which emphasizes service excellence and attention to detail in a premium environment.