Guest Experience Pro | Luxury Hotel Concierge

Dorchester Collection

Dubai

On-site

AED 60,000 - 90,000

Full time

12 days ago
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Benefits offered by this job

Competitive Salary Package
World-class Development Opportunities
Complimentary stays with breakfast in⁣
50 off at bars & restaurants within DC
Meals on Duty
Private Medical Insurance
Life Insurance
Flight Allowance every 24 months
Shared Company Accommodation
Company transportation to and fromwork
Uniform with complimentary laundry
Service Charge

Job summary

Dorchester Collection Dubai seeks a Guest Relations Agent to delight guests, drive the guest experience, and support hotel initiatives. You will tell legendary stories, create memorable moments, and ensure a warm, seamless guest journey through the property and with sister hotels.

English fluency, a hotel qualification, and 2–3 years in luxury hospitality will help you excel in this role, which emphasizes service excellence and attention to detail in a premium environment.

Qualifications

  • Proven customer service experience in luxury hospitality.
  • Strong communication and active listening skills.
  • English proficiency and professional presentation.

Responsibilities

  • Drive continuous improvement of guest experience and hotel service proposition.
  • Support key hotel projects and share legendary stories with stakeholders.
  • Own amenities, gifts inventory, and guest recognition across channels.
  • Provide a warm welcome as host/hostess and guide guests through their stay.
  • Promote Dorchester Collection culture and values in daily interactions.

Skills

Customer service
Communication
Active listening
Problem solving
Multitasking
Relationship building
Team collaboration

Education

Hotel school diploma
Relevant professional qualifications

Job description

Dorchester Collection Dubai seeks a Guest Relations Agent to delight guests, drive the guest experience, and support hotel initiatives. You will tell legendary stories, create memorable moments, and ensure a warm, seamless guest journey through the property and with sister hotels.

English fluency, a hotel qualification, and 2–3 years in luxury hospitality will help you excel in this role, which emphasizes service excellence and attention to detail in a premium environment.

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