Guest Relation Officer/Receptionist -Arabic Speakers

TASC Outsourcing; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

TASC Outsourcing in Dubai seeks a guest services assistant to welcome guests and support front desk operations. You will greet arrivals, assist with check-in/check-out, and coordinate with housekeeping to ensure seamless stays.

Provide accurate information on hotel services and local attractions, address guest inquiries, and resolve complaints promptly to maintain high satisfaction levels. This role requires a professional, customer‑focused approach in a fast-paced environment.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Handle guest check-in and check-out efficiently.
• Serve as a point of contact for all guests’ needs, requests, and inquiries.
• Resolve guest complaints promptly and professionally.
• Coordinate with housekeeping, room service, and other departments to ensure guest satisfaction.
• Provide accurate information about hotel services, amenities, and local attractions.

Job description

Job description:

• Greet guests warmly and professionally upon arrival and departure.
• Handle guest check-in and check-out efficiently.
• Serve as a point of contact for all guests’ needs, requests, and inquiries.
• Resolve guest complaints promptly and professionally.
• Coordinate with housekeeping, room service, and other departments to ensure guest satisfaction.
• Provide accurate information about hotel services, amenities, and local attractions.