Guest Relation Officer/Front Office - Arabic Speaker

TASC Outsourcing; Abu Dhabi; On-site; AED 51,000 - 61,000; Full time

Job summary

TASC Outsourcing is seeking a Guest Relation Officer/Front Office in Abu Dhabi to greet guests, manage check-in/check-out, and coordinate with hotel departments to ensure exceptional service.

The role emphasizes strong customer service and communication skills, with a 6-day work week and standard hours. Salary is AED 5000, perm contract, location Abu Dhabi.

Qualifications

• Customer service experience required.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Handle guest check-in and check-out efficiently.
• Serve as a point of contact for all guests' needs, requests, and inquiries.
• Resolve guest complaints promptly and professionally.
• Coordinate with housekeeping, room service, and other departments to ensure guest satisfaction.
• Provide accurate information about hotel services, amenities, and local attractions.
• Monitor guest feedback through surveys and online platforms and respond appropriately.

Skills

Customer Service

Communication Skills

Job description

• Job Title - Guest Relation Officer/Front Office
• Contract Duration- Perm
• Work Location - Abu Dhabi
• Salary - AED 5000
• Working days & timings - 6-day work and standard hours
• Mandatory details/Skills -Customer Service, Communication Skills

Job description:

• Greet guests warmly and professionally upon arrival and departure.
• Handle guest check-in and check-out efficiently.
• Serve as a point of contact for all guests' needs, requests, and inquiries.
• Resolve guest complaints promptly and professionally.
• Coordinate with housekeeping, room service, and other departments to ensure guest satisfaction.
• Provide accurate information about hotel services, amenities, and local attractions.
• Monitor guest feedback through surveys and online platforms and respond appropriately.