Guest Relation Officer (Arabic Speaker only)

Confidential Company; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Confidential Company in Abu Dhabi invites applications for a Customer Service role in the showroom. You will greet customers, guide them to sales staff, and ensure seamless handoffs when consultants are unavailable.

The role requires 1–3 years in a similar environment, strong communication, and proficiency with Microsoft Office. English fluency is essential; Arabic is a plus. The position is based on-site in Abu Dhabi.

Qualifications

• High school diploma or equivalent.
• Degree in hospitality, business, or related field is advantageous.
• 1–3 years’ experience in a similar role.
• Fluent in English; Arabic would be an advantage.
• Proficient in Microsoft Office and showroom management software.

Responsibilities

• Greet and welcome customers confidently and in a professional manner.
• Guide customers through the showroom and introduce them to the Sales Consultant; arrange refreshments.
• Assist customers until a Sales Consultant becomes available.
• Contact customers two days after their visit to ensure high service levels.
• Capture walk-in customer details as leads and submit to the line manager daily.
• Create leads in Salesforce and transfer them to the relevant Sales Consultant.
• Ensure leads are converted and reported to the manager.
• Create leads from telephone enquiries and forward them to the Sales Team.
• Ensure incoming calls are answered within three rings and transferred to the right person within 45 seconds.
• Maintain showroom tracker and reports (SSI, telephone enquiries, delivery follow-up) as required.
• Remain alert to unusual activities in showroom and report them.
• Support the Delivery In Charge in stock checks and arranging showroom display vehicles.
• Collect customer feedback and forward it to the Branch Manager daily.
• Assist sourcing and coordinating maintenance and support suppliers.
• Maintain inventory of supplies and report stock levels to the line manager.

Skills

Customer service

Communication

Interpersonal skills

Organisational skills

Multitasking

Professional demeanor

Education

High school diploma

Degree in hospitality or business

Tools

Microsoft Office

Showroom management software

Job description

Job Purpose

To deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all customers with the key aim of retaining existing customers and attracting new ones strong

Job Responsibilities

• strong Greet and welcome customers confidently and in a professional manner
• Guide customers through the showroom introduce them to the Sales Consultant and arrange refreshments
• Assist customers until a Sales Consultant becomes available
• Contact customers two days after their visit to ensure a high level of customer service is maintained
• Ensure walk-in customer details are captured entered into the system as leads and submitted to the line manager on a daily basis
• Create leads in Salesforce and transfer them to the relevant Sales Consultant
• Ensure all leads are converted and reported to the manager
• Create leads from telephone enquiries and forward them to the Sales Team
• Ensure all incoming calls are answered within three rings
• Ensure all calls are transferred to the appropriate person within 45 seconds
• Ensure the timely submission of the showroom tracker first visit survey detailed report SSI report telephone enquiries report delivery follow-up report and any other reports as required
• Remain alert to any unusual or untoward activities occurring within the showroom and report them accordingly
• Support the Delivery In Charge Delivery Manager in receiving vehicles on Oracle and updating the new vehicle stock ageing report on a daily basis
• Support the Delivery In Charge Delivery Manager in arranging showroom display vehicles and updating the stock ageing report on a weekly or bi-weekly basis
• Support the Delivery In Charge in conducting physical stock checks on a weekly basis
• Support the Delivery In Charge Manager in maintaining and managing test drives on a daily basis
• Maintain records relating to the maintenance of the test drive vehicle fleet
• Assist with the preparation and coordination of test drives for Sales Executives
• Collect customer feedback and forward it to the Branch Manager for review on a daily basis
• Assist in sourcing and coordinating required maintenance and support suppliers
• Maintain an inventory of supplies and report stock levels to the line manager as required

Educational Qualification

High school diploma or equivalent; a degree in hospitality, business, or a related field would be advantageous.

Work Experience

Minimum of 1-3 years' experience in a similar role.

Competencies

• Proven experience in customer service, preferably within a showroom, retail, or hospitality environment.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Ability to work under pressure and manage multiple tasks effectively.
• Professional and friendly demeanour with a strong focus on customer satisfaction.
• Proficiency in Microsoft Office and showroom management software (preferred).

Languages

Fluent in English; Arabic would be an advantage.