Sales Consultant

Al Tayer Group; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Al Tayer Group in Dubai seeks a customer-focused retail associate to deliver exceptional service, understand shopper needs, and guide them to suitable products. You will handle sales, returns, and exchanges while maintaining premium store visuals and tight stock control.

The role requires 1–2 years in retail or customer-facing work, a high school diploma, and fluency in English and Arabic. Multilingual skills are a plus for engaging a diverse luxury clientele.

Qualifications

• High school diploma minimum.
• Retail or sales training preferred.
• Fluent in English and Arabic is required; additional languages are a plus.

Responsibilities

• Greet customers and identify preferences to create a positive first impression.
• Listen actively, ask questions, and recommend tailored products.
• Guide customers through the in-store journey, including fitting rooms and checkout.
• Process sales, returns, exchanges, and gift wrapping according to policy.
• Monitor stock levels and assist replenishment to keep displays optimal.
• Maintain visual standards and brand-aligned shop displays.
• Support brand events and product launches on the shop floor.
• Maintain professionalism and teamwork in a fast-paced luxury environment.

Skills

Customer service

Upselling

Cross-selling

Communication

POS systems

CRM platforms

Teamwork

English & Arabic

Education

High school diploma

Tools

POS systems

CRM platforms

Job description

Delivering exceptional customer service by engaging clients, understanding their needs, recommending suitable products and educating customers on the store concept. Supporting the store in achieving sales targets, maintaining visual standards, and ensuring a seamless shopping experience.

Responsibilities

Functional Roles and Responsibilities

• Welcoming customers warmly upon entry, engaging in conversation to understand their preferences, and creating a positive first impression.
• Actively listening to customer needs, asking relevant questions, and recommending tailored products and solutions to enhance their shopping experience.
• Guiding customers through the full in-store journey, from product discovery to fitting rooms and checkout, while delivering personalized clienteling interactions that encourage long-term relationships.
• Operating POS systems efficiently to process sales transactions, gift wrapping, returns, and exchanges, ensuring accuracy and compliance with company policies.
• Monitoring product availability, alerting management of low stock, and assisting in replenishment to maintain optimal product displays.
• Maintaining visual standards by ensuring displays, mannequins, and product arrangements align with brand guidelines and seasonal directives.
• Maintaining cleanliness and organization on the shop floor, ensuring a safe and welcoming shopping environment for customers.
• Assisting in brand events, activations, and seasonal product launches by preparing the shop floor, engaging with customers, and promoting new collections.

Qualifications

Education/Certification and Continued Education

High school diploma minimum, retail or sales training preferred

Years of Experience

1–2 years in a retail sales or customer-facing role

Knowledge and Skills

• Demonstrating the ability to deliver personalized, high-quality service and building strong client relationships.
• Developing strong familiarity with product categories, features, and benefits to provide customers with accurate and engaging recommendations.
• Applying effective cross-selling and upselling strategies to maximize sales and improve customer satisfaction.
• Using clear, professional, and engaging communication with both customers and colleagues.
• Operating POS systems, CRM platforms, and handling transactions, returns, and exchanges with accuracy.
• Managing multiple customer interactions while maintaining service quality in a fast-paced environment.
• Maintaining awareness of shop floor presentation and proactively ensuring displays meet brand standards.
• Working closely with colleagues to support shared goals and ensure seamless store operations.
• Communicating fluently in English and Arabic is required; additional languages such as French, Russian, or Mandarin are a strong plus to engage with a diverse luxury clientele.

Languages

English & Arabic required, other languages a plus