Intern – Front Office

Ennismore; Dubai; Sur place; AED 20 000 - 27 000; Plein temps

Résumé du poste

SO/ Uptown Dubai is seeking a motivated Front Office Intern to join our luxury hotel team on an exciting learning path.

You will gain practical experience in guest services, check-in/out, PMS operations, and coordinating with Housekeeping while developing communication and organizational skills. This internship offers exposure to international service standards and mentorship from seasoned hospitality professionals.

Qualifications

• Pursuing a diploma or degree in Hospitality Management or related field.
• Positive attitude with eagerness to learn and deliver guest service.
• Good communication skills in English; additional languages are an advantage.
• Professional appearance and service-oriented approach.

Responsabilités

• Welcome guests and assist with check-in/check-out procedures.
• Handle inquiries, requests, and concerns professionally.
• Assist with room assignments, reservations, and guest registration.
• Support Front Office operations and daily administrative tasks.

Connaissances

English language skills

Customer service mindset

Teamwork

Organizational skills

Multitasking

Microsoft Office

Formation

Pursuing Hospitality Management degree

Outils

Microsoft Office

Description du poste

SO/ Uptown Dubai | First Al Khail Street, Dubai, UAE

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are looking for a motivated and guest-focused Front Office Intern to become part of our dynamic team at SO/ Uptown Dubai. This opportunity offers aspiring hospitality professionals the chance to gain valuable practical experience in a luxury hotel setting, enhance their communication and guest relations skills, and develop a deeper understanding of delivering personalized service and memorable guest experiences.

Key Responsibilities

Welcome guests warmly and assist with check-in and check-out procedures.

Handle guest inquiries, requests, and concerns professionally and efficiently.

Assist with room assignments, reservations, and guest registration.

Answer incoming calls and emails, providing accurate hotel information.

Learn and use the hotel's Property Management System (PMS) for daily operations.

Coordinate with Housekeeping and other departments to ensure smooth guest experiences.

Provide information on hotel facilities, services, and local attractions.

Support daily administrative tasks, guest records, and shift handovers.

Maintain a professional, organized, and welcoming Front Desk environment.

Work closely with the Front Office team to deliver exceptional guest service while developing practical hospitality skills.

Expected start date: February 2027

Qualifications

Currently pursuing a diploma or degree in Hospitality Management or a related field.

Positive attitude, eagerness to learn, and passion for hospitality.

Good communication skills in English; additional languages are an advantage.

Professional appearance with a friendly and service-oriented approach.

Basic computer skills, including Microsoft Office.

Good organizational skills with the ability to multitask.

Strong teamwork, attention to detail, and willingness to support daily Front Office operations.

Additional Information

Your Journey with Us

Valuable hands-on experience in a luxury lifestyle hotel environment.

Exposure to international service standards and daily Front Office operations.

Professional guidance and mentorship from experienced hospitality professionals.

Opportunities to strengthen guest relations, communication, and problem-solving skills.

Experience collaborating within a dynamic and multicultural team.

A strong foundation for future career growth and development in the hospitality industry.