Guest Loyalty & Service Shift Lead

Wynn Al Marjan Island; Dubai; On-site; AED 279,000 - 446,000; Full time

Benefits offered by this job

Salary paid in Dirhams (AED)

Healthcare package

Leave policy and incentive programs

Job summary

Wynn Al Marjan Island is seeking a Shift Manager to join the Wynn Rewards team in the UAE. The role focuses on leading rewards desk operations, guest engagement, and ensuring compliance with brand standards and gaming regulations.

The ideal candidate will have 3+ years in guest service or loyalty programs within luxury hospitality or gaming environments, with strong leadership and communication skills and fluency in English. Availability for shifts, weekends, and holidays is required.

Qualifications

• Diploma or bachelor’s degree in Hospitality, Business, or related field preferred.
• Minimum 3 years of experience in guest service or loyalty program operations, preferably in luxury hospitality or gaming environments.
• Strong leadership and interpersonal skills with a focus on team development.
• Excellent problem-solving and communication abilities.
• Proficiency in loyalty systems and guest service platforms.
• Fluency in English required; additional languages such as Arabic are an asset.
• Flexibility to work shifts, weekends, and holidays as required.
• Must pass gaming licensing background check.

Responsibilities

• Oversee Wynn Rewards desk operations during assigned shifts, ensuring smooth and efficient service delivery.
• Lead and motivate team members to maintain high levels of guest engagement and professionalism.
• Resolve guest concerns and resolve issues when necessary to ensure prompt and satisfactory outcomes.
• Monitor gaming entry, program enrollment and usage metrics, providing feedback and suggestions for improvement.
• Ensure compliance with operational procedures, brand standards, and regulatory requirements.
• Assist in training new team members and support ongoing development of existing staff.
• Coordinate with other departments to support cross-functional promotions and guest experiences.

Skills

Leadership

Guest service

Problem-solving

Communication

English fluency

Education

Diploma or bachelor’s degree in Hospitality or related field

Tools

Loyalty systems

Guest service platforms

Job description

Wynn Al Marjan Island is seeking a Shift Manager to join the Wynn Rewards team in the UAE. The role focuses on leading rewards desk operations, guest engagement, and ensuring compliance with brand standards and gaming regulations.

The ideal candidate will have 3+ years in guest service or loyalty programs within luxury hospitality or gaming environments, with strong leadership and communication skills and fluency in English. Availability for shifts, weekends, and holidays is required.