Guest-First Bellman & Luggage Concierge

NH Collection Hotels & Resorts; Dubai; Sur place; AED 28 000 - 45 000; Plein temps

Résumé du poste

NH Collection Hotels & Resorts is seeking a customer-focused Bellman for NH Collection Dubai Ibn Battuta. You will be the first point of contact for guests, assisting with luggage, directions, and inquiries to ensure a welcoming stay.

As a Bellman, you will work with the front desk and housekeeping to coordinate services, maintain lobby areas, and uphold our standards of professional appearance and exceptional guest service.

Qualifications

• High school diploma or equivalent.
• Experience in hospitality or customer service preferred.
• Excellent interpersonal and English communication; multilingual is a plus.
• Ability to lift and carry luggage regularly.
• Strong attention to detail and organizational skills.
• Remain calm and professional in high-pressure situations.
• Punctual with reliable time management.
• Flexible for shifts incl. evenings, weekends, holidays.

Responsabilités

• Greet guests upon arrival and departure with professionalism.
• Assist guests with luggage handling, room delivery, and packages transport.
• Provide information about facilities, local attractions, dining, and services.
• Respond promptly to guest requests with courtesy.
• Maintain lobby, entrance areas, and luggage storage areas.
• Coordinate with front desk and housekeeping for seamless experiences.
• Operate elevators and assist guests with navigation.
• Handle guest concerns and escalate issues when needed.
• Perform light maintenance tasks and report facility issues.
• Maintain professional appearance and dress code.
• Multitask during peak hours while preserving service quality.

Connaissances

Customer service

Interpersonal skills

Communication skills

Attention to detail

Teamwork

Multitasking

Formation

High school diploma or equivalent

Description du poste

NH Collection Hotels & Resorts is seeking a customer-focused Bellman for NH Collection Dubai Ibn Battuta. You will be the first point of contact for guests, assisting with luggage, directions, and inquiries to ensure a welcoming stay.

As a Bellman, you will work with the front desk and housekeeping to coordinate services, maintain lobby areas, and uphold our standards of professional appearance and exceptional guest service.