Guest Arrival Bellman - Warm Welcome & Luggage Help

Al Mamzar Investments Co. LLC; Dubai Emirate; On-site; AED 33,000 - 67,000; Full time

Job summary

NH Collection Dubai The Palm is seeking a friendly Bellman to welcome guests, assist with luggage, and escort guests to rooms while upholding Minor International’s high service standards.

You will coordinate with Front Office, Concierge, and Housekeeping to ensure smooth arrivals and departures, sharing local tips, and helping guests have a memorable stay. Fluent English required; weekend shifts may be needed.

Qualifications

• Previous experience in guest-facing hotel role is preferred.
• Friendly and service-oriented personality.
• Good communication and interpersonal skills.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Warmly welcome and greet guests upon arrival and departure.
• Assist guests with luggage during check-in, check-out, and room changes.
• Escort guests to their rooms and provide basic information about hotel facilities and services.
• Handle and store guest luggage safely and accurately.
• Assist with arranging taxis and transportation when required.
• Deliver guest items, messages, parcels, and other requested materials promptly.
• Maintain the cleanliness and organization of the hotel entrance, lobby, and luggage storage areas.
• Coordinate closely with Front Office, Concierge, Housekeeping, and other departments to fulfil guest requests.
• Handle guest requests and concerns courteously and elevate issues when necessary.

Job description

NH Collection Dubai The Palm is seeking a friendly Bellman to welcome guests, assist with luggage, and escort guests to rooms while upholding Minor International’s high service standards.

You will coordinate with Front Office, Concierge, and Housekeeping to ensure smooth arrivals and departures, sharing local tips, and helping guests have a memorable stay. Fluent English required; weekend shifts may be needed.