Bellman: Guest Experience Ambassador

Seven Tides Limited; United Arab Emirates; On-site; AED 36,000 - 48,000; Full time

Job summary

NH Collection Dubai Ibn Battuta is seeking a professional Bellman to welcome guests, assist with luggage, and provide information on hotel facilities and local attractions. You will collaborate with front desk and housekeeping to ensure seamless arrivals and departures, while upholding the brand's service standards.

The ideal candidate has a high school diploma or equivalent, strong English communication, physical fitness for lifting luggage, and a customer‑centric attitude.

Qualifications

• High school diploma or equivalent.
• Excellent interpersonal and communication skills in English; multilingual abilities are advantageous.
• Strong physical fitness and ability to lift and carry luggage regularly.
• Exceptional attention to detail and organizational skills.
• Ability to remain calm and professional in high-pressure situations.
• Reliable time management and punctuality.
• Problem-solving abilities and proactive approach to guest satisfaction.

Responsibilities

• Greet guests upon arrival and departure with a warm, professional demeanor.
• Assist guests with luggage handling, room delivery, and transportation of packages.
• Provide accurate information about hotel facilities, local attractions, dining options, and services.
• Respond promptly to guest requests and special needs with a helpful and courteous attitude.
• Maintain cleanliness and organization of lobby, entrance areas, and luggage storage facilities.
• Coordinate with front desk and housekeeping teams to ensure seamless guest experiences.
• Operate elevators and assist guests with navigation throughout the hotel.
• Handle guest concerns and complaints professionally, escalating issues when necessary.
• Perform light maintenance tasks and report any facility issues to management.
• Maintain a professional appearance and adhere to hotel dress code standards at all times.
• Multitask effectively during peak hours while maintaining service quality.

Skills

Interpersonal skills

Communication

Multilingual

Physical fitness

Customer service

Teamwork

Problem solving

Education

High school diploma or equivalent

Job description

NH Collection Dubai Ibn Battuta is seeking a professional Bellman to welcome guests, assist with luggage, and provide information on hotel facilities and local attractions. You will collaborate with front desk and housekeeping to ensure seamless arrivals and departures, while upholding the brand's service standards.

The ideal candidate has a high school diploma or equivalent, strong English communication, physical fitness for lifting luggage, and a customer‑centric attitude.