Bellman

NH Collection Hotels & Resorts; Dubai; Presencial; AED 28.000 - 45.000; Jornada completa

Descripción de la vacante

NH Collection Hotels & Resorts is seeking a customer-focused Bellman for NH Collection Dubai Ibn Battuta. You will be the first point of contact for guests, assisting with luggage, directions, and inquiries to ensure a welcoming stay.

As a Bellman, you will work with the front desk and housekeeping to coordinate services, maintain lobby areas, and uphold our standards of professional appearance and exceptional guest service.

Formación

• High school diploma or equivalent.
• Experience in hospitality or customer service preferred.
• Excellent interpersonal and English communication; multilingual is a plus.
• Ability to lift and carry luggage regularly.
• Strong attention to detail and organizational skills.
• Remain calm and professional in high-pressure situations.
• Punctual with reliable time management.
• Flexible for shifts incl. evenings, weekends, holidays.

Responsabilidades

• Greet guests upon arrival and departure with professionalism.
• Assist guests with luggage handling, room delivery, and packages transport.
• Provide information about facilities, local attractions, dining, and services.
• Respond promptly to guest requests with courtesy.
• Maintain lobby, entrance areas, and luggage storage areas.
• Coordinate with front desk and housekeeping for seamless experiences.
• Operate elevators and assist guests with navigation.
• Handle guest concerns and escalate issues when needed.
• Perform light maintenance tasks and report facility issues.
• Maintain professional appearance and dress code.
• Multitask during peak hours while preserving service quality.

Conocimientos

Customer service

Interpersonal skills

Communication skills

Attention to detail

Teamwork

Multitasking

Educación

High school diploma or equivalent

Descripción del empleo

Job Location

NH Collection Ibn Battuta Hotel

About the Hotel

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments. We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

Position Overview

We are seeking a professional and customer-focused Bellman to join our hospitality team at NH Collection Dubai Ibn Battuta. As a Bellman, you will be the first point of contact for our guests, providing exceptional service and assistance with luggage, directions, and general guest inquiries. This role is essential to creating a welcoming and seamless experience for all visitors to our property.

Key Responsibilities

• Greet guests upon arrival and departure with a warm, professional demeanor
• Assist guests with luggage handling, room delivery, and transportation of packages
• Provide accurate information about hotel facilities, local attractions, dining options, and services
• Respond promptly to guest requests and special needs with a helpful and courteous attitude
• Maintain cleanliness and organization of lobby, entrance areas, and luggage storage facilities
• Coordinate with front desk and housekeeping teams to ensure seamless guest experiences
• Operate elevators and assist guests with navigation throughout the hotel
• Handle guest concerns and complaints professionally, escalating issues when necessary
• Perform light maintenance tasks and report any facility issues to management
• Maintain a professional appearance and adhere to hotel dress code standards at all times
• Multitask effectively during peak hours while maintaining service quality

Qualifications & Skills

• High school diploma or equivalent
• Previous experience in hospitality, hotel operations, or customer service (preferred)
• Excellent interpersonal and communication skills in English; multilingual abilities are advantageous
• Strong physical fitness and ability to lift and carry luggage regularly
• Exceptional attention to detail and organizational skills
• Ability to remain calm and professional in high-pressure situations
• Reliable time management and punctualityProblem-solving abilities and proactive approach to guest satisfaction
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Knowledge of hotel operations and guest service standards (preferred)
• Ability to work collaboratively as part of a team
• Professional demeanor and commitment to delivering outstanding customer service.