Bellman

Minor Hotels; Dubai; On-site; AED 54,000 - 72,000; Full time

Job summary

NH Collection Dubai Ibn Battuta is seeking a professional Bellman to be the first point of contact for guests, assisting with luggage, directions, and general inquiries. This role requires a proactive, guest-centric approach in a luxury hotel setting.

The Bellman will collaborate with front desk and housekeeping to ensure seamless experiences, maintain a welcoming lobby, and uphold high standards of service.

Qualifications

• High school diploma or equivalent required.
• Previous hospitality or customer service experience preferred.
• Excellent English communication; additional languages are a plus.
• Able to lift and carry luggage regularly.
• Strong attention to detail and organization.
• Professional demeanor and guest-focused mindset.
• Flexibility to work various shifts including evenings, weekends, and holidays.
• Knowledge of hotel operations is a plus.

Responsibilities

• Greet guests upon arrival and departure with a warm, professional demeanor.
• Assist with luggage handling, room delivery, and transportation of packages.
• Provide information about hotel facilities, local attractions, dining, and services.
• Respond promptly to guest requests with courtesy.
• Maintain lobby, entrance areas, and luggage storage areas.
• Coordinate with front desk and housekeeping for seamless experiences.
• Operate elevators and assist guests with navigation.
• Handle guest concerns professionally and escalate when necessary.
• Perform light maintenance tasks and report issues to management.
• Maintain professional appearance and adhere to dress code.
• Multitask effectively during peak hours while preserving service quality.

Skills

Interpersonal skills

Communication skills

Multilingual abilities

Physical fitness

Attention to detail

Teamwork

Problem-solving

Time management

Calm under pressure

Education

High school diploma or equivalent

Job description

Job Location

NH Collection Ibn Battuta Hotel

About the Hotel

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments. We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

Position Overview

We are seeking a professional and customer-focused Bellman to join our hospitality team at NH Collection Dubai Ibn Battuta. As a Bellman, you will be the first point of contact for our guests, providing exceptional service and assistance with luggage, directions, and general guest inquiries. This role is essential to creating a welcoming and seamless experience for all visitors to our property.

Key Responsibilities

• Greet guests upon arrival and departure with a warm, professional demeanor
• Assist guests with luggage handling, room delivery, and transportation of packages
• Provide accurate information about hotel facilities, local attractions, dining options, and services
• Respond promptly to guest requests and special needs with a helpful and courteous attitude
• Maintain cleanliness and organization of lobby, entrance areas, and luggage storage facilities
• Coordinate with front desk and housekeeping teams to ensure seamless guest experiences
• Operate elevators and assist guests with navigation throughout the hotel
• Handle guest concerns and complaints professionally, escalating issues when necessary
• Perform light maintenance tasks and report any facility issues to management
• Maintain a professional appearance and adhere to hotel dress code standards at all times
• Multitask effectively during peak hours while maintaining service quality

Qualifications & Skills

• High school diploma or equivalent
• Previous experience in hospitality, hotel operations, or customer service (preferred)
• Excellent interpersonal and communication skills in English; multilingual abilities are advantageous
• Strong physical fitness and ability to lift and carry luggage regularly
• Exceptional attention to detail and organizational skills
• Ability to remain calm and professional in high-pressure situations
• Reliable time management and punctualityProblem-solving abilities and proactive approach to guest satisfaction
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Knowledge of hotel operations and guest service standards (preferred)
• Ability to work collaboratively as part of a team
• Professional demeanor and commitment to delivering outstanding customer service.