5-Star Front Desk Guest Experience Ambassador

e& (Etisalat); Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Emaar Hospitality Group in Dubai is hiring front office staff for its hotels, covering guest check-in to check-out.

The role involves delivering service standards, managing inquiries, and ensuring smooth, personalized guest experiences in a luxury setting.

Candidates should have a high school diploma and 1–3 years in guest service or 5-star front office roles; hotel management degree preferred.

Qualifications

• High school diploma required; hotel management degree preferred.
• 1–3 years in guest service or front office roles in a 5-star hotel.

Responsibilities

• Carry out front office tasks to service standards and procedures
• Prevent complaints and handle service recovery
• Communicate proactively with colleagues in the interests of guests

Skills

Guest service

Front desk operations

Communication skills

Education

High school diploma

Hotel management degree

Job description

Emaar Hospitality Group in Dubai is hiring front office staff for its hotels, covering guest check-in to check-out.

The role involves delivering service standards, managing inquiries, and ensuring smooth, personalized guest experiences in a luxury setting.

Candidates should have a high school diploma and 1–3 years in guest service or 5-star front office roles; hotel management degree preferred.