Senior Front Desk Ambassador - Luxury 5-Star | Dubai

Uae Job Alert; Dubai; On-site; AED 89,000 - 167,000; Full time

Job summary

Emaar Hospitality Group is seeking a Senior Front Office Ambassador in Dubai to support front office operations and deliver a smooth, personalized guest experience from check-in to check-out in a luxury 5-star environment.

The role emphasizes coordinating daily front desk activities, assisting guests, maintaining service standards, resolving concerns, and supporting the Front Office team in a high-service UAE luxury hotel setting.

Qualifications

• Genuine hospitality and service-oriented personality.
• Strong communication and interpersonal skills.
• Minimum 4 years of experience in the hospitality industry.
• Minimum 2 years of supervisory or similar role within a 5-star environment.
• High school diploma is required.
• College degree or diploma in Hotel Management, Hospitality Management, or related field is preferred.
• Previous experience in a similar Front Office position within a 5-star hotel or luxury hospitality company is advantageous.
• Ability to work efficiently in a fast-paced hotel environment.
• Strong problem-solving and guest-service skills.

Responsibilities

• Perform daily Front Office duties in accordance with hotel standards and procedures.
• Support smooth check-in and check-out processes for hotel guests.
• Assist with guest requests, inquiries, reservations, and front office requirements.
• Ensure front desk operations are handled efficiently and professionally during each shift.
• Maintain accurate guest information and follow hotel procedures.
• Coordinate with other departments to address guest requirements promptly.
• Provide personalized and welcoming service throughout the guest journey.
• Build positive relationships with guests and anticipate their needs.
• Maintain professional and service-oriented guest interactions.
• Identify guest concerns and take action to support service recovery.
• Handle guest complaints professionally and ensure consistent service from arrival to departure.
• Support Front Office supervisors and management in coordinating daily team activities.
• Assist colleagues in resolving operational and guest-related issues.
• Communicate proactively with team members and other hotel departments.
• Help maintain a positive and collaborative working environment.
• Lead by example with professional conduct and high service standards.
• Support the effective distribution and completion of Front Office tasks during shifts.
• Follow hotel policies and Front Office operating standards.
• Maintain high standards of guest service, professionalism, and presentation.
• Ensure all operational activities follow established procedures.
• Protect guest privacy and handle guest information appropriately.
• Support compliance with hotel quality and safety requirements.
• Continuously seek opportunities to enhance the guest experience.

Skills

Front Office Operations

Guest Relations

Hotel Guest Experience

Team Coordination

Education

High school diploma

Hotel Management/ Hospitality Management degree or related

Job description

Emaar Hospitality Group is seeking a Senior Front Office Ambassador in Dubai to support front office operations and deliver a smooth, personalized guest experience from check-in to check-out in a luxury 5-star environment.

The role emphasizes coordinating daily front desk activities, assisting guests, maintaining service standards, resolving concerns, and supporting the Front Office team in a high-service UAE luxury hotel setting.