Guest Experience Front Office Supervisor

Hilton; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Hilton Dubai invites a Front Office Supervisor to oversee daily front desk operations and deliver memorable guest experiences. You will guide and mentor a team, ensuring smooth check-ins and check-outs while maintaining the highest standards of service across the lobby.

In this role you will supervise shifts, train staff, handle guest inquiries with tact, and work cross-functionally to create seamless guest journeys. Join a global leader that rewards leadership, teamwork and integrity.

Qualifications

• Experience in hotel front desk operations.
• Strong guest service and communication skills.
• Proven leadership of a hotel front office team.

Responsibilities

• Supervise front office team and ensure smooth check-ins/check-outs.
• Lead day-to-day operations, schedule shifts, train staff.
• Resolve guest issues and escalation support.
• Manage lobby flow and adjust coverage.
• Lead department initiatives and ad-hoc projects.

Skills

Front Office

Guest Service

Team Leadership

Shift Management

Job description

Hilton Dubai invites a Front Office Supervisor to oversee daily front desk operations and deliver memorable guest experiences. You will guide and mentor a team, ensuring smooth check-ins and check-outs while maintaining the highest standards of service across the lobby.

In this role you will supervise shifts, train staff, handle guest inquiries with tact, and work cross-functionally to create seamless guest journeys. Join a global leader that rewards leadership, teamwork and integrity.