Guest Experience Supervisor: Front Desk Leadership & Service

Aloft; Dubai; On-site; AED 72,000 - 96,000; Full time

Job summary

Aloft Dubai, part of Marriott International, seeks a guest services associate to handle check-ins, verify identities and payments, assign rooms, and issue keys. You will ensure accuracy of guest accounts and secure payment prior to key issuance.

You will balance cash, prepare daily reports, assist with staff training, and uphold safety and service standards. A high school diploma and at least 1 year of related hospitality experience are preferred.

Qualifications

• Education: High school diploma or GED equivalent.
• Related work experience: at least 1 year.
• Supervisory experience: at least 1 year.

Responsibilities

• Process guest check-ins, verify identity and payment, assign rooms, issue keys.
• Balance cash, prepare daily reports, assist with staff training and policy compliance.
• Prepare and review guest accounts, document exceptions, and ensure secure payment prior to key issuance.

Skills

Guest service

Cash handling

POS systems

Communication skills

Education

High school diploma

Tools

Point-of-Sale (POS) systems

Job description

Aloft Dubai, part of Marriott International, seeks a guest services associate to handle check-ins, verify identities and payments, assign rooms, and issue keys. You will ensure accuracy of guest accounts and secure payment prior to key issuance.

You will balance cash, prepare daily reports, assist with staff training, and uphold safety and service standards. A high school diploma and at least 1 year of related hospitality experience are preferred.