Guest Experience Specialist - Entertainment Venues

Majid Al Futtaim; Abu Dhabi; On-site; AED 28,000 - 45,000; Full time

Benefits offered by this job

Friendly work environment

Diverse colleagues

Leadership Model guidance

Job summary

Majid Al Futtaim Entertainment in Abu Dhabi is seeking a Customer Service Officer to deliver high-quality guest experiences across MAF Cinemas, Magic Planet and Ski Dubai. You will handle ticketing, payments, bookings and guest inquiries while upholding safety and service standards.

The role requires 1–2 years in customer service, strong communication in English (Arabic a plus), and a high school education. Join a team of 45,000+ colleagues under our Leadership Model.

Qualifications

• Provide excellent customer service across MAF Entertainment venues per SOPs.
• Demonstrate cash handling and upsell while maintaining accuracy.

Responsibilities

• Deliver high-level customer service across all MAF Entertainment venues in line with SOPs.
• Support daily operations across MAF Cinemas.
• Handle ticketing, sales and bookings using system platforms; upsell and promote products and services.
• Process payments accurately (cash, card, vouchers); issue receipts/refunds; perform cash reconciliation and reporting.
• Assist guests with inquiries, complaints, tours and coordination of parties and events.
• Maintain cleanliness, safety and professional standards per health and safety guidelines.

Skills

Customer service

Cash handling

Basic computer use

Attention to detail

Upselling

Mathematical accuracy

Interpersonal skills

Education

High school education

Job description

Majid Al Futtaim Entertainment in Abu Dhabi is seeking a Customer Service Officer to deliver high-quality guest experiences across MAF Cinemas, Magic Planet and Ski Dubai. You will handle ticketing, payments, bookings and guest inquiries while upholding safety and service standards.

The role requires 1–2 years in customer service, strong communication in English (Arabic a plus), and a high school education. Join a team of 45,000+ colleagues under our Leadership Model.