Guest Services Telephone Operator — Dubai

Accor Group; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Accor is seeking a professional Telephone Operator for the QE2 floating hotel in Dubai, UAE. You will handle internal and external calls, respond to emails, manage In‑Room Dining orders, wake‑up calls, and provide information on hotel services while coordinating with other departments to ensure timely guest service.

The role requires a courteous telephone manner, strong communication skills, and the ability to stay calm during busy periods and emergencies.

Qualifications

• Strong communication with guests and colleagues
• Professional telephone and email correspondence
• Ability to listen and understand guest requests
• Confidential handling of guest information

Responsibilities

• Answer internal and external calls promptly and professionally
• Respond to guest emails clearly and helpfully
• Coordinate with Front Office, Housekeeping, Engineering and Kitchen teams
• Record In‑Room Dining orders accurately and forward to Kitchen
• Assist with wake‑up calls and provide hotel information
• Protect guest confidentiality and follow hotel procedures

Skills

Communication skills

Clear communication

Telephone etiquette

Guest-focused

Calm under pressure

Job description

Accor is seeking a professional Telephone Operator for the QE2 floating hotel in Dubai, UAE. You will handle internal and external calls, respond to emails, manage In‑Room Dining orders, wake‑up calls, and provide information on hotel services while coordinating with other departments to ensure timely guest service.

The role requires a courteous telephone manner, strong communication skills, and the ability to stay calm during busy periods and emergencies.