Guest Relations Specialist — Create Memorable Hospitality

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

The Luxury Collection by Marriott International in Dubai is seeking a Guest Relations Officer to welcome guests, respond to inquiries, and deliver memorable service across the guest journey.

The role involves coordinating with hotel departments, managing guest feedback, and offering recommendations on services and local attractions, all while upholding the brand's high standards of hospitality and professionalism.

Qualifications

• Education: High school diploma or GED.
• Experience in guest relations, front office, customer service, hospitality, or related field preferred.
• No supervisory experience required.
• Proficiency in English; additional languages are a plus.

Responsibilities

• Welcome guests and anticipate their needs.
• Handle guest requests and concerns promptly.
• Coordinate with operational departments to fulfill requests.
• Manage guest feedback and respond to reviews.
• Provide recommendations on hotel services and local attractions.
• Maintain professional appearance and uphold standards for guest interactions.

Skills

Interpersonal skills

Guest engagement

Communication skills

Problem solving

Conflict resolution

Organizational skills

Hotel operations

Flexible schedules

English proficiency

Multilingual

Education

High school diploma

Job description

The Luxury Collection by Marriott International in Dubai is seeking a Guest Relations Officer to welcome guests, respond to inquiries, and deliver memorable service across the guest journey.

The role involves coordinating with hotel departments, managing guest feedback, and offering recommendations on services and local attractions, all while upholding the brand's high standards of hospitality and professionalism.