Guest Experience Specialist: Create Memorable Stays

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

The Luxury Collection Hotels & Resorts in Dubai seeks a Guest Experience Expert to deliver a memorable stay experience across our luxury properties. This role involves proactive guest service, operations support, and sharing local highlights to elevate every guest interaction.

Candidates should embody professional appearance, strong service orientation, and a proactive attitude to anticipate guest needs and ensure flawless hospitality.

Qualifications

• High school diploma or G.E.D. equivalent.
• No related work experience.
• No supervisory experience.

Responsibilities

• Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing ≤ 10 pounds without assistance).
• Greet guests and deliver services that guide them through their stay.
• Move about the space to handle operational needs and guest requests, complete reports, and share local highlights.

Education

High school diploma or G.E.D. equivalent

Job description

The Luxury Collection Hotels & Resorts in Dubai seeks a Guest Experience Expert to deliver a memorable stay experience across our luxury properties. This role involves proactive guest service, operations support, and sharing local highlights to elevate every guest interaction.

Candidates should embody professional appearance, strong service orientation, and a proactive attitude to anticipate guest needs and ensure flawless hospitality.