Guest Relations Officer

The Luxury Collection; Dubai; On-site; AED 35,000 - 52,000; Full time

Job summary

The Luxury Collection Hotels & Resorts in Dubai seeks a Guest Relations Officer to deliver exceptional service across the guest journey. You will welcome guests, handle requests and concerns, coordinate with departments, and proactively enhance guest satisfaction.

The ideal candidate has a high school diploma, prior guest relations or front desk experience, strong English communication, and the ability to work evenings, weekends, and holidays.

Qualifications

• Experience in guest relations, front office, hospitality, or related field preferred.
• Strong English communication skills (spoken and written).
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Welcome guests and address inquiries with a personalized approach.
• Handle guest requests and concerns, coordinating with other departments as needed.
• Manage guest feedback and provide recommendations on hotel services and local attractions.
• Ensure interactions reflect Marriott’s standards of hospitality and professionalism.

Skills

Interpersonal skills

Verbal communication

Written communication

Problem solving

Guest service

Organization/multi-tasking

Hotel operations knowledge

Flexible schedule

Education

High school diploma or GED

Job description

Additional Information

Job Number 26135656

Job Category Rooms & Guest Services Operations

Location Al Emreef Street, PO Box 118500, Dubai, United Arab EmiratesVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Our jobs aren't just about responding to guest inquiries. Instead, we want to create experiences that are memorable, personalized, and meaningful. Our Guest Relations Officers take the initiative to build strong guest connections and deliver exceptional service throughout every stage of the guest journey. They are empowered to anticipate needs, resolve concerns, and create positive experiences that exceed expectations.

Whether welcoming guests, handling requests and concerns, coordinating with operational departments, managing guest feedback, or providing recommendations about hotel services and local attractions, the Guest Relations Officer plays a key role in enhancing guest satisfaction and loyalty. They serve as a trusted point of contact, ensuring every interaction reflects the highest standards of hospitality and professionalism.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Relations Officers are expected to be highly visible throughout the property, engaging with guests, responding to service needs, and collaborating with associates across departments. Performing these responsibilities successfully and consistently is critical to delivering outstanding guest experiences and supporting business goals every day.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Previous experience in guest relations, front office, customer service, hospitality, or a related field preferred.

Supervisory Experience: No supervisory experience.

License or Certification: None.

Preferred Skills

• Strong interpersonal and guest engagement skills
• Excellent verbal and written communication abilities
• Problem-solving and conflict-resolution skills
• Ability to handle guest concerns professionally and efficiently
• Strong organizational and multitasking capabilities
• Knowledge of hotel operations and guest service standards
• Ability to work flexible schedules, including evenings, weekends, and holidays
• Proficiency in spoken and written English; additional languages are an advantage

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.