Guest Experience Specialist

Hyatt Corporation; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel brand in Abu Dhabi is seeking a Guest Experience Specialist to enhance guest engagement and satisfaction. The role emphasizes providing personalized service, managing guest feedback, and coordinating with various departments for seamless operations. The ideal candidate will have a passion for guest service, excellent communication skills, and the ability to work in a dynamic environment. Proficiency in property management systems and additional languages are advantageous for this position.

Qualifications

• Proven passion for guest service and a commitment to delivering a luxury experience.
• Flexibility to work various shifts, including weekends and holidays.
• Customer-focused mindset with fluent communication skills in English and an additional language.

Responsibilities

• Welcome and engage guests with a warm and professional demeanor throughout their stay.
• Serve as the main point of contact for VIP guests and special requests.
• Coordinate with relevant departments to deliver seamless service.
• Handle guest concerns or complaints with empathy and professionalism.

Skills

Excellent verbal and written communication skills

Proficiency in Opera or similar property management systems

Strong interpersonal skills

Additional languages (German, Russian, Chinese, French)

Education

Minimum 1 year work experience in hotel operations

Job description

Guest Experience Specialist

Park Hyatt Park Hyatt Abu Dhabi AE - AZ - Abu DhabiFront OfficeHourly / Entry Level EmployeeFull-timeReq ID : ABU003112Worldwide

Summary

The Guest Experience Specialist plays a key role in creating memorable guest experiences by providing exceptional, personalized service from arrival to departure. This role focuses on guest engagement, satisfaction, and loyalty by proactively anticipating needs, resolving concerns, and ensuring every guest feels genuinely valued.

Key Responsibilities

• Welcome and engage guests with a warm and professional demeanor throughout their stay.
• Serve as the main point of contact for VIP guests, special requests, and guest feedback.
• Ensure all guest preferences and special occasions are noted and acted upon.
• Coordinate with relevant departments (Housekeeping, Food & Beverage, Concierge) to deliver seamless service.
• Handle guest concerns or complaints with empathy, professionalism, and efficiency.
• Conduct room inspections for VIP arrivals and ensure rooms meet brand standards.
• Maintain a strong presence in the lobby to assist guests and enhance visibility of guest services.
• Assist with check-in and check-out processes when needed.
• Promote hotel services, facilities, and loyalty programs to enhance the guest experience.
• Support in collecting and analyzing guest feedback to identify service improvement opportunities.

Qualifications & Skills

• Proven passion for guest service and a commitment to delivering a luxury experience.
• Excellent verbal and written communication skills.
• Previous experience in guest relations, front office, or a similar role in hospitality is preferred.
• Proficiency in Opera or similar property management systems is an advantage.
• Strong interpersonal skills with the ability to engage and connect with a diverse range of guests.
• Flexibility to work various shifts, including weekends and holidays.
• Additional languages (e.g., German, Russian, Chinese, French) are a strong asset.

Ideal Candidate Traits

• Naturally warm, approachable, and service-driven personality
• Problem-solver with a positive attitude
• A team player with the ability to work independently
• Comfortable engaging with guests face-to-face and resolving issues on the spot

Qualifications

• Passionate, action oriented and hardworking personalities with a minimum 1 year work experience in hotel operations.
• The ideal candidate should have a customer-focused mindset, alongside fluent communication skills in English AND German or Arabic or Russian, as well as already located within the United Arab Emirates.