Guest Experience Specialist

Farah Experiences LLC; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Farah Experiences LLC is seeking a Guest Services Associate to warmly welcome guests, provide accurate information about shows and facilities, and ensure smooth entry to our leisure spaces.

You will process ticket sales via a computerized POS, handle cash and multiple payment methods, and promote tickets, merchandise, and services. You’ll also assist with turnstile operations, lost & found, and safety procedures to maintain top-tier guest experiences.

Qualifications

• Must have excellent customer service and communication skills.
• English proficiency, both spoken and written.
• Ability to handle cash and use POS systems accurately.
• Willingness to upsell products and services to enhance guest experience.

Responsibilities

• Greet and welcome guests with warmth and professionalism.
• Process all ticket and product sales via POS system.
• Handle cash, multiple payment methods, and reconcile cash registers.
• Educate guests on promotions, pricing, shows, and attractions; upsell services.
• Manage lost and found and participate in safety protocols and evacuation drills.
• Coordinate guest flow and manage turnstiles and queues.
• Gather guest feedback using tablets and ensure smooth operations across guest services.

Skills

Customer service

Cash handling

POS systems

Upselling

Guest engagement

Education

Higher secondary education

Tools

POS system

Computer basics

Job description

Farah Experiences LLC is seeking a Guest Services Associate to warmly welcome guests, provide accurate information about shows and facilities, and ensure smooth entry to our leisure spaces.

You will process ticket sales via a computerized POS, handle cash and multiple payment methods, and promote tickets, merchandise, and services. You’ll also assist with turnstile operations, lost & found, and safety procedures to maintain top-tier guest experiences.