Guest Services Associate – Tickets & Upsells

Hero Experiences Group; Abu Dhabi; Vor Ort; AED 60.000 - 90.000; Vollzeit

Zusammenfassung

Hero Experiences Group is seeking a Guest Service Assistant at the Jebel Jais Viewing Deck Platform to welcome guests, answer inquiries and promote experiences. You will handle ticket sales, payments and cash reconciliation, while delivering friendly, accurate information and ensuring safety guidelines are followed.

In a fast-paced outdoor environment, you will assist with queue management, upsell attractions, use the POS system and maintain tidy counters. English is required; Arabic is a plus.

Qualifikationen

• Experience in customer service, hospitality, retail, ticketing or cashier operations preferred.
• Entry-level candidates with strong communication and customer service skills may be considered.
• Good verbal communication in English; Arabic or additional languages an advantage.

Aufgaben

• Welcome and assist guests in a friendly, professional manner.
• Provide accurate information about Viewing Deck Platform and safety guidelines.
• Process ticket sales and payments accurately using the POS system.
• Promote and upsell additional Jebel Jais experiences and offers.
• Maintain cleanliness and organization of counters and guest areas.
• Follow health, safety and operational procedures; assist with queue management.

Kenntnisse

Customer service

Cash handling

POS systems

Upselling

English

Tools

POS software

Ticketing system

Jobbeschreibung

Hero Experiences Group is seeking a Guest Service Assistant at the Jebel Jais Viewing Deck Platform to welcome guests, answer inquiries and promote experiences. You will handle ticket sales, payments and cash reconciliation, while delivering friendly, accurate information and ensuring safety guidelines are followed.

In a fast-paced outdoor environment, you will assist with queue management, upsell attractions, use the POS system and maintain tidy counters. English is required; Arabic is a plus.