Guest Experience & Cashier Specialist

Al-Futtaim; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Al-Futtaim Retail is seeking a Shopping Experience Representative to assist customers at the info desk, manage transactions, and guide shoppers through the store. You will ensure a friendly, efficient experience, handle returns and exchanges, and maintain a safe Smaland play area for children.

The role emphasizes excellent customer service, proactive problem-solving, and accurate reporting to support store performance in a dynamic retail environment.

Qualifications

• Proactivity and ability to initiate solutions independently.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Customer-focused approach with a commitment to service excellence.
• English proficiency; Arabic knowledge is a plus.

Responsibilities

• Follow SOP for cash handling and accept payments by cash, cheque, cards, vouchers, or debits.
• Ensure 100% accuracy in recording transactions and manage float at opening/closing.
• Greet customers on arrival and provide shopping tools and bags to facilitate their visit.
• Address returns and exchanges efficiently, aiming for quick customer resolution.
• Maintain safe, welcoming Smaland area for children and monitor safety.
• Prepare daily/weekly/monthly transaction reports for reconciliation and sales analysis.
• Book IKEA services and follow up on out-of-stock items in self-serve.

Skills

Proactivity

Communication skills

Problem-solving

Customer-focused

Education

High school diploma

Tools

POS system

Job description

Al-Futtaim Retail is seeking a Shopping Experience Representative to assist customers at the info desk, manage transactions, and guide shoppers through the store. You will ensure a friendly, efficient experience, handle returns and exchanges, and maintain a safe Smaland play area for children.

The role emphasizes excellent customer service, proactive problem-solving, and accurate reporting to support store performance in a dynamic retail environment.