Guest Experience Attendant - Entry Operations (Flexible)

Dubai Holding

United Arab Emirates

On-site

AED 67,000 - 100,000

Full time

3 days ago

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Benefits offered by this job

Competitive pay

Career development

Collaborative work environment

Job summary

Dubai Holding Entertainment is hiring an Attendant – Entry Operations to manage ticketing, admissions and POS systems while processing transactions accurately. You will welcome guests, validate tickets, answer enquiries and recommend products, delivering a friendly guest experience and maintaining a clean workstation.

The role requires following SOPs, safety guidelines, and being flexible for shifts, weekends, and holidays.

Qualifications

Excellent Guest and employee service skills.
Adapt to a changing work environment.
Good communications skills.
Adapting to a changing work environment whilst keeping a positive attitude.
2 years of experience in a cash handling area at a theme park, amusement park, water park or themed attraction / retail venue.

Responsibilities

Operate ticketing, admissions and POS systems, including processing ticket sales, payments and guest entry accurately.
Handle cash, card and other transactions responsibly, following established cash-handling and reconciliation procedures.
Welcome guests, validate tickets and passes, answer enquiries and recommend suitable ticket products or packages.
Deliver a friendly and positive guest experience, including assisting with queues and responding professionally to guest concerns.
Follow all SOPs, safety procedures, operational guidelines and grooming standards throughout the shift.
Maintain a clean, organized and guest-ready workstation, and remain flexible to work shifts, weekends and public holidays as required.