Guest Experience & Sales Ambassador

Miral Experiences; Abu Dhabi; On-site; AED 42,000 - 60,000; Full time

Job summary

Miral Experiences invites a Guest Services Associate to warmly welcome guests and guide them through shows and facilities, ensuring smooth entry and a high level of hospitality.

You will operate a computerized POS, handle ticket and product sales, process cash transactions, and reconcile registers. The role also includes upselling, managing lost & found, supporting safety procedures, and maintaining a welcoming guest experience across venues.

Qualifications

• Higher secondary education or equivalent qualification.
• Minimum 1 year of operational experience in guest or customer service roles.
• Proficiency in English (spoken and written).
• Familiarity with basic computer operations.
• Strong interpersonal skills and ability to entertain and engage guests.
• Flexibility to adapt to changing guest needs.
• Integrity in all duties.

Responsibilities

• Greet and welcome guests with warmth and professionalism.
• Process all ticket and product sales through a computerized POS system.
• Balance and reconcile cash registers and manage multiple payment methods.
• Upsell and cross-sell services and products to generate revenue.
• Manage lost and found and support safety procedures.
• Coordinate queue management and oversee turnstile operations.
• Distribute guest satisfaction surveys and contribute to data collection.
• Maintain smooth operational flow across guest services areas.

Skills

Interpersonal skills

Customer service

Flexibility

Integrity

Education

Higher secondary education or equivalent qualification

Tools

POS system

Job description

Miral Experiences invites a Guest Services Associate to warmly welcome guests and guide them through shows and facilities, ensuring smooth entry and a high level of hospitality.

You will operate a computerized POS, handle ticket and product sales, process cash transactions, and reconcile registers. The role also includes upselling, managing lost & found, supporting safety procedures, and maintaining a welcoming guest experience across venues.