Elite Butler Desk Agent — Guest Services

Talentmate; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

The St. Regis Abu Dhabi, located in Nation Tower, is seeking a Butler Service Desk Agent. You will be the primary contact for guest calls, anticipate guest needs, and coordinate requests with Front Office, Butlers and Housekeeping. A minimum of 2 years in a luxury hotel is preferred.

Join a brand renowned for bespoke service and luxury hospitality. Full-time, on-site role based in Abu Dhabi with opportunities to grow within Marriott International’s esteemed portfolio.

Qualifications

• Knowledge of Marriott Bonvoy program and hotel operations.
• Excellent phone and guest interaction skills.

Responsibilities

• Attend calls promptly and greet guests warmly.
• Anticipate guest needs and resolve issues.
• Maintain clear communication with Front Office, Butlers and Housekeeping.
• Coordinate guest requests with relevant departments.
• Ensure accurate wake-up calls and log sheets.

Skills

Marriott Bonvoy knowledge

Telephone etiquette

Guest service mindset

Communication skills

Education

2 years work experience in luxury hotel

Tools

Phone system

Job description

The St. Regis Abu Dhabi, located in Nation Tower, is seeking a Butler Service Desk Agent. You will be the primary contact for guest calls, anticipate guest needs, and coordinate requests with Front Office, Butlers and Housekeeping. A minimum of 2 years in a luxury hotel is preferred.

Join a brand renowned for bespoke service and luxury hospitality. Full-time, on-site role based in Abu Dhabi with opportunities to grow within Marriott International’s esteemed portfolio.