Guest Experience & Reservations Specialist (Bilingual)

Sharjah Investment & Development Authority SHUROOQ; Sharjah; On-site; AED 45,000 - 89,000; Full time

Job summary

Mleiha National Park seeks a Customer Service Assistant to welcome visitors, handle inquiries, bookings and ticketing, ensuring a smooth, memorable guest experience.

Responsibilities include issuing tickets, processing reservations, upselling where appropriate, handling payments, online bookings, and group/venue bookings. Fluency in Arabic and English, strong communication, and multitasking are essential.

Qualifications

• Minimum 2 years' experience in customer service and sales.
• Fluent in Arabic and English.
• Strong writing and communication skills.
• Willing to work in shifts and learn new processes.

Responsibilities

• Issuing tickets, processing reservations, and ensuring visitors have a seamless experience.
• Answering customer inquiries through telephone, email, and direct contact.
• Upselling tickets based on understanding customer needs.
• Handling cash and credit card transactions.
• Taking bookings for groups, venues, and walk-ins.
• Providing feedback to management and tracking customer information.
• Assisting customers with online bookings and payments.
• Monitoring crowds and guiding guests during events.
• Following up on venue bookings and providing management with feedback.

Skills

Customer service

Sales

Communication

Arabic language

English language

Multitasking

Writing skills

Education

Bachelor of Business Administration

Job description

Mleiha National Park seeks a Customer Service Assistant to welcome visitors, handle inquiries, bookings and ticketing, ensuring a smooth, memorable guest experience.

Responsibilities include issuing tickets, processing reservations, upselling where appropriate, handling payments, online bookings, and group/venue bookings. Fluency in Arabic and English, strong communication, and multitasking are essential.