Customer Service Representative (Mleiha National Park)

Sharjah Investment & Development Authority SHUROOQ; Sharjah; On-site; AED 45,000 - 89,000; Full time

Job summary

Mleiha National Park seeks a Customer Service Assistant to welcome visitors, handle inquiries, bookings and ticketing, ensuring a smooth, memorable guest experience.

Responsibilities include issuing tickets, processing reservations, upselling where appropriate, handling payments, online bookings, and group/venue bookings. Fluency in Arabic and English, strong communication, and multitasking are essential.

Qualifications

• Minimum 2 years' experience in customer service and sales.
• Fluent in Arabic and English.
• Strong writing and communication skills.
• Willing to work in shifts and learn new processes.

Responsibilities

• Issuing tickets, processing reservations, and ensuring visitors have a seamless experience.
• Answering customer inquiries through telephone, email, and direct contact.
• Upselling tickets based on understanding customer needs.
• Handling cash and credit card transactions.
• Taking bookings for groups, venues, and walk-ins.
• Providing feedback to management and tracking customer information.
• Assisting customers with online bookings and payments.
• Monitoring crowds and guiding guests during events.
• Following up on venue bookings and providing management with feedback.

Skills

Customer service

Sales

Communication

Arabic language

English language

Multitasking

Writing skills

Education

Bachelor of Business Administration

Job description

To provide excellent customer service to visitors at Mleiha National Park by assisting with inquiries, bookings, ticketing, and general visitor needs, ensuring a smooth, welcoming, and memorable guest experience.

1. Issuing tickets, processing reservations, and ensuring visitors have a seamless experience

2. Answering customer's inquiries through different channels / telephone/ email & direct contact.

3. Up selling tickets based on understanding the customer's needs.

4. Handling cash & credit card transactions.

5. Taking bookings of groups visits / venue bookings & walk in customers.

6. Providing feedback to the management & keep track of customer's information.

7. Assisting customers with Online bookings & payment transactions.

8. Participating in events by monitoring the crowd & guiding the guests.

9. Following up the venue bookings & providing the management with the feedback.

Desired Candidate Profile

• Familiarity with Customer service & sales.

• General computer skills.

• Strong communication skills.

• Fluent in Arabic & English languages.

• Ability to multitask.

• Willing to be flexible with working in shifts based on operational requirements.

• Bachelor of Business Administration.

• Proven experience in customer service & sales for minimum of 2 years.

• Strong writing skills.

• Ability to learn & keep updated on the new process/ products.

• Proficiency in communication.