Guest Experience & Restaurant Reservations Specialist

Hilton; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

Hilton is seeking a Restaurant Reservations Agent to brighten guests' days by creating memorable dining experiences. You will manage reservations, respond to inquiries, and coordinate with restaurant teams to ensure a seamless dining experience.

Join a renowned hospitality leader that values integrity, leadership, teamwork, ownership, and now-driven urgency to deliver exceptional stays.

Qualifications

• A passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring leadership and teamwork to achieve the best outcomes.
• Ownership, accountability, and a proactive mindset.

Responsibilities

• Manage restaurant reservations: handle requests, bookings, cancellations, and amendments through multiple channels.
• Provide exceptional guest service: respond to inquiries with accurate information on menus, hours, promotions, and experiences.
• Coordinate with restaurant teams to ensure a seamless dining experience.
• Maximize opportunities by monitoring availability and optimizing bookings.
• Maintain accurate records in the reservation system, including cancellations and no-shows.
• Handle guest requests and concerns with professionalism and follow-up.
• Maintain high service standards and adhere to policies and regulations.

Skills

Hospitality mindset

Guest service

Attention to detail

Communication

Job description

Hilton is seeking a Restaurant Reservations Agent to brighten guests' days by creating memorable dining experiences. You will manage reservations, respond to inquiries, and coordinate with restaurant teams to ensure a seamless dining experience.

Join a renowned hospitality leader that values integrity, leadership, teamwork, ownership, and now-driven urgency to deliver exceptional stays.