Guest Service Agent: Craft Warm, Memorable Stays

Hilton; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Hilton in Dubai is seeking a Guest Service Agent to ensure seamless check‑in and check‑out while delivering the warmth and light of hospitality. You will greet guests, provide local knowledge, promote hotel services, and handle requests with care to create memorable stays.

Join a global leader in hospitality focused on integrity, leadership, teamwork, and ownership, delivering exceptional experiences for every guest in a dynamic hotel environment.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• Teamwork drives the best outcomes.
• Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up‑selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Job description

Hilton in Dubai is seeking a Guest Service Agent to ensure seamless check‑in and check‑out while delivering the warmth and light of hospitality. You will greet guests, provide local knowledge, promote hotel services, and handle requests with care to create memorable stays.

Join a global leader in hospitality focused on integrity, leadership, teamwork, and ownership, delivering exceptional experiences for every guest in a dynamic hotel environment.