Guest Experience Lead & Reservations Chief

ENNISMORE; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

ENNISMORE in Dubai is seeking an experienced Reception/Operations lead to manage reservations and reception shifts, ensuring smooth operations and revenue optimization. You will develop a motivated team, train staff, and maintain a positive relationship with colleagues to deliver exceptional guest service.

The role emphasizes on-job and off-job training, scheduling efficiency, and timely handling of guest requests, queries, or complaints within 24 hours, in a fast-paced hotel environment.

Qualifications

• Hotel/Restaurant Management graduate
• 1 year Hotel / Restaurant experience in F&B
• Excellent reading, writing and oral proficiency in English

Responsibilities

• Oversee reservations and reception shifts to ensure smooth operation
• Maximize revenue opportunities and exceed guest expectations
• Develop and manage a high performing team with clear goals and training
• Maintain positive relationships with colleagues and deliver on service standards
• Schedule staff to maximize productivity while controlling payroll costs
• Liaise with kitchen and restaurant to ensure seamless guest service
• Deliver consistent performance appraisals and development opportunities
• Ensure shift handovers are reviewed and documented

Skills

Leadership

English proficiency

Professional grooming

Interpersonal skills

Restaurant seating plan

Microsoft Excel

Microsoft Word

PowerPoint

Education

Hotel/Restaurant Management degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

ENNISMORE in Dubai is seeking an experienced Reception/Operations lead to manage reservations and reception shifts, ensuring smooth operations and revenue optimization. You will develop a motivated team, train staff, and maintain a positive relationship with colleagues to deliver exceptional guest service.

The role emphasizes on-job and off-job training, scheduling efficiency, and timely handling of guest requests, queries, or complaints within 24 hours, in a fast-paced hotel environment.