Lead Server & Guest Experience Leader

AccorHotel; Dubai; On-site; AED 150,000 - 210,000; Full time

Benefits offered by this job

Discounted rates at Accor worldwide

Academy learning programs

Career development opportunities

Planet 21 CSR activities

Job summary

Accor is seeking an experienced Outlet/Restaurant Manager in Dubai to lead a high-performing team and deliver exceptional guest experiences. You will manage daily operations, coordinate with Housekeeping, Kitchen, and Beverage, and ensure adherence to the departmental standards and financial controls.

The role emphasizes associate development, guest satisfaction, and maintaining a clean, organized outlet both on the floor and in back-of-house areas.

Qualifications

• 3-4 years experience in 4-5 star hotel.
• High School/Diploma or Degree in vocational hospitality.

Responsibilities

• Develop and maintain a strong team environment with emphasis on Associate satisfaction.
• Prompt and courteous delivery of all orders with a positive image during guest contact and in guest areas.
• Ensure the Outlet is managed efficiently according to established concept statements.
• Adhere to operating standards to achieve the service level in the Department Operations Manual.
• Assign responsibilities to subordinates and monitor their performance.
• Be on the floor at all times and assist during busy periods.
• Conduct monthly inventories of operating equipment and supplies.
• Coordinate with Housekeeping, Stewarding, Kitchen and Beverage to ensure daily operations are smooth.
• Handle guest complaints, requests and inquiries regarding food, beverage and service with rapport.
• Maintain a strong guest relationship and ensure cash handling procedures are followed.

Skills

Team leadership

Guest service

Operational excellence

Communication

Education

High School Diploma or Vocational Hospitality Degree

Job description

Accor is seeking an experienced Outlet/Restaurant Manager in Dubai to lead a high-performing team and deliver exceptional guest experiences. You will manage daily operations, coordinate with Housekeeping, Kitchen, and Beverage, and ensure adherence to the departmental standards and financial controls.

The role emphasizes associate development, guest satisfaction, and maintaining a clean, organized outlet both on the floor and in back-of-house areas.